Brand Promise and Guarantee

It’s very important to know what to expect from a vendor. Here’s what we strive towards, and our guarantees to you.

BRAND PROMISE

Compelling
value

We know that everyone has a limited budget. Many of our clients are schools, government departments, non-profits – every dollar spent on I.T. is a dollar less for delivering services to the community.

Yet everyone needs the right backup to be cyber-resilient. History teaches us that inadequate protection costs dearly – with typical ransoms in the range of $20,000 for SMEs, up to millions.

We strike the balance – outstanding protection at a compelling price point – through clever design, innovation and smarter solutions.

In short, we offer compelling value.

BRAND PROMISE

Easy to do business with

We’ve all had great customer service, where the customer service agent listens with empathy, takes the time to understand you, and strives to find solutions to your problem.

And sadly, we’ve also experienced terrible service: an agent that interrupts, does not care, and is obstructive or rude.

Life is too short to put up with unhelpful people. As a privately held company, we put our clients first:

  • In every interaction, we strive to give you an experience you’ll brag about.
  • We focus on relationships, not transactions.
  • Politeness, courtesy and respect are your right.
  • There is no time limit on technical support cases.
  • Did you purchase something by mistake? We’ll refund you.
In short, we’re easy to do business with.

BRAND PROMISE

It just works

We know how busy and stressful your professional job can be. One minute, you’re installing a new printer or deploying a new CRM. The next minute, you’re dealing with a ransomware outbreak, and everyone looks to you to be the hero.

We designed our offerings for you. Clear best practice guidelines and well-defined recovery scenarios mean you’re fully equipped to be cyber-resilient.

In short, you’ll really appreciate all the hard background work we’ve put in, because we give you the tools that just work.

Backed by our "We've got your back" guarantee

1
Five year price freeze guarantee for continuous subscriptions

What we do

We reward loyal clients.

  • Guaranteed pricing for all continuous subscriptions and renewals for five years from purchase.
  • Applies to BackupCare and our SaaS subscriptions.
  • Enables you to budget and predict your costs.
  • It's automatic - no need to purchase up-front
  • Regular early-bird discounts still apply.

When it comes to pricing, we've got your back.

Now read what our competitors do.

What Our Competitors Do

  • Lure you in with introductory pricing.
  • Achieve "lock-in" after you have migrated your data to their service.
  • Raise pricing without prior announcement.
2
Apply unused credit towards other products

What we do

We support your evolution.

We understand that your needs change over time.

If you no longer need to use one of our products, but you pre-paid for a subscription, we allow you to swap between our product lines and apply the unused credit to another product.

When it comes to subscriptions, we've got your back.

Now read what our competitors do.

What Our Competitors Do

  • Charge you for services you no longer use.
  • Keep any pre-payments you made.
  • Make you pay again for new products / services.