To help us best assist you, please choose the best option below.
Review your Cyber-Resilience goals or just ask us a question.
And if you need extra help, we’ll be happy to give you a free, 15 minute phone consultation.
Call a Backup Expert
Because sometimes it’s just easier! Our Client Success Team will be happy to chat.
Ask any questions related to our
ordering, invoicing, licensing, or general customer service.
US business hours: Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
Australian business hours: Monday to Friday, 9 a.m. – 5 p.m. Aust. Eastern Time
MSPs, Resellers and BackupAssist Partners
Get in touch with Client Success
Search our knowledge base and help.
Most issues can be solved from here.
Is your version still supported?
We are currently offering support for Version 11 and 12.
If you are using an older version, please upgrade your version by purchasing a BackupCare subscription, before contacting us.
Recommended: submit a support ticket with diagnostics from within the software
If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.
- To submit your diagnostics:
- Open the BackupAssist Console
- Click on ‘Help’ in the toolbar
- Click ‘Contact Support…’
- Fill in the fields
- Make sure ‘Submit system diagnostics with your query’ is checked
- Hit ‘Send’
Submit a support ticket from this webform.
We provide email support before and after purchase.
Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
Level 2, 991 Whitehorse Road
Box Hill VIC 3128, Australia