Centralized Monitoring Console (CMC)
Centralized Monitoring provides Reseller customers with access to a secure website where BackupAssist reports can be viewed from any location using a web browser.
Centralized Monitoring allows system administrators who are managing multiple BackupAssist installations to receive one summary report email per day instead of one email per BackupAssist installation. The administrator can also log into a central console to see the status of all machines and view reports from one location.
This is useful for Resellers who have multiple clients running BackupAssist and organizations that have multiple sites and a centralized IT department.
The Centralized Monitoring console is only available to Resellers with clients that have a current BackupCare Subscription.
Configuring the Centralized Monitoring Console
To configure (CMC) follow the steps below:
1. Open BackupAssist and select the Remote tab.
2. Select Centralized Monitoring Setup
This screen is used to register the installation of your CMC account using the credentials supplied with your reseller account, and to specify which backups you want to monitor.
3. Enter your credentials:
- Account ID: Your CMC account number
- Authorization Key: The password BackupAssist uses to authenticate with the CMC account.
You must be issued an account by our team when you signed up as a Gold Reseller of BackupAssist. If you’re unsure of these details, please contact support.
If the credentials are correct, you will receive a confirmation message.
4. Select the backups you want to monitor using the CMC.
5. Your Centralized Monitoring Console is now ready to use.
Using the Centralized Monitoring console
Opening the console
1. Open BackupAssist and select the Remote tab.
2. Select Launch Centralized Monitoring, and a logon screen will open.
3. Enter your Account ID and Password (Your CMC account number and password).
When you log in for the first time, you will be asked to set your preferences.
The Home menu will display all of the console menus. These menus are described in the following sections.
When a backup job registered to your CMC account has completed, BackupAssist will send the report to the CMC. You can then view the reports from a web browser.
The Reports menu provides selections of grouped reports and analysis options for those reports.
There are five backup report screens:
- Jobs run in the last 24 hours displays reports received within the 24 hour cutoff limit configured under your CMC account's preferences.
- Last status for all jobs lists the last backup report for all jobs.
- All Reports displays all reports. They can be filtered by client, computer and job.
- Analyze Backup Job provides criteria to select a set of backup reports. For this selection, a Data Growth Analysis chart and a Performance Analysis chart will be displayed.
- Client Summary Report allows you to generate a Monthly backup report and a Data Growth/BackupAssist performance graphical report.
See the section below, CMC sample reports, for examples.
The table below summarizes the current report structure.
View from web login
Overnight back up status across all clients
Last backup status across all clients
Backup status for an individual client
Backup Report for an individual job
Graph of data size for individual backup job
This screen will display a list of your BackupAssist installations.
Using the Actions column, you can Remove an installation of BackupAssist from the CMC or Suspend and installation (to stop the CMC from accepting reports). You can also select View Reports, to display all of the reports generated by that installation of BackupAssist.
The Manage Jobs, option allows you to delete, pause or change the run time of a backup job.
This menu displays a log of your CMC activity, such as jobs run and processed, and emails sent. This information is mainly used for debugging technical issues.
This menu is used to enter your regional details, display preferences and the email addresses to send reports to. Multiple addresses can be added using a semi colon and a space, then the next address.
My Profile menu
This screen is used to enter your personal details, CMC authorization key and CMC password.
Report 1: Overnight backup status across all clients
This summary table shows the status of jobs that ran the previous night (or alternatively, in the 24 hours leading up to the daily cut-off time). This report will be delivered via email each night. Jobs that ran in the last 24 hours for monitoring account "First Computers Pty Ltd":
Report 2: Last backup status across all clients
This report is similar to Report #1 but shows the last result of every monitored backup job, including those that did not run in the last 24 hours (for example, backups jobs that run once each week).
Report 3: Backup status for an individual client
This view is similar to the Reports screen in BackupAssist. Resellers can access this report from their Reseller Portal.
Report 4: Backup Report for an individual job
This is the HTML as generated when a user clicks on a backup job execution from the Reports tab in BackupAssist. This report is very similar to the reports currently generated in BackupAssist.
Report 5: Graph of data size for individual backup job
Simple line chart showing data growth. This report will be available through a reseller's online portal.
Data Collection Policy
Only the data needed to display the reports is transmitted, and it will not be used for solicitation, sales or marketing purposes. Our privacy and data collection policy outlines exactly what data is transmitted.
How is data transmitted?
Data is sent to the BackupAssist servers via HTTPS - meaning the data is strongly encrypted when it is transmitted across the Internet.
What data is transmitted?
Only the data outlined below is transmitted to the BackupAssist servers.
For reporting purposes:
- The HTML report. Same as the report viewable from the BackupAssist Console. (Status, start date/time, end date/time, BackupAssist version, computer name, any warning or errors, data size).
- Backup Engine Type (e.g. NTBackup, SQL, Exchange Mailbox, Drive Imaging)
- Job key and execution key
- Next expected run date
- Organization name for the client (to identify them in the reports)
For authentication purposes:
- Centralized Monitoring Account ID
- Pre-shared Authorization Key (a non-human-readable hash)
- BackupAssist Installation ID (a non-human-readable GUID)
- BackupAssist Product Keys
How long is data stored?
The data will be stored for 100 days to meet the current minimum reporting requirements. However, the minimum periods may change and the data could be stored for longer periods.
Where is data stored?
Data is stored on our servers, which currently run RedHat Enterprise Linux and are hosted by InetU Inc. Our servers are dedicated servers - they are not shared with any other company or user. InetU specialize in Managed Hosting, and have been highly ranked by NetCraft (even #1 at times) for reliability. InetU also monitor the security on our servers for things like intruder detection, etc.
Analysis of data for troubleshooting purposes
We reserve the right to analyze errors reported by BackupAssist for the purposes of improving our software and services to our clients. For example, periodically we may choose to data mine and rank the most commonly reported errors to try to solve them or streamline the debugging process. Our only interest is to improve the BackupAssist user experience.
Data is not collected for solicitation, sales or marketing purposes
None of the data sent contains names, addresses or contact details. Additionally, we will not approach your clients for any solicitation, sales or marketing purposes. In the event that we need to correspond with someone regarding a particular BackupAssist installation, it will be done to the registered owner of the Centralized Monitoring account - i.e. the VAR or system administrator.
Notification in case of discovery of bugs
If we discover major bugs in our software that are affecting your servers under management, we will endeavor to contact you and notify you so that you can take corrective action. However, we are not under any obligation to notify you of such bugs and cannot guarantee that this will be done.