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Windows BitLocker drive detection pop-up

January 27th, 2015 by RickD

blpopup

 

BackupAssist uses BitLocker to encrypt removable drives. These drives can generate a pop-up message when they are attached to a server. This article explains the message and how to respond.

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Australian Office closed for Australia Day 26th January 2015

January 22nd, 2015 by Luke Parsons

Australia day office closed

Our Australian Office will be closed for Australia Day on Monday 26th of January 2015.  As such, our Australian Support and Sales teams will be unavailable on these days.  However, US Support and Sales will both continue to operate as normal.
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Meet the BA team! Jim – Software Developer

January 22nd, 2015 by Luke Parsons

Meet Jim - Backup software developer

Late last year, we started a new series introducing you to the faces behind the software here at BackupAssist.  Last time, it was Rick our Technical Writer.  This time, we have a much stranger creature to introduce…

Meet Jim, one of our Lead Software Developers.  Jim is one of the men and women who write the code that protects your data.  If you’ve ever successfully recovered a crashed system using BackupAssist, this is one of the guys you want to thank.  Without further ado, meet Jim!

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Are you an MSP? You can improve your backup services

January 20th, 2015 by Luke Parsons

How MSPs can improve backup services

If you’re an IT managed service provider (MSP), stop what you’re doing right now.  Stop it.  Put it down.  Take a few steps back.  It’s time to have a serious think about the backup services you’re offering your clients.

For MSPs, a decent backup and disaster recovery service should be squarely placed among the core services you offer to clients. But are you doing everything you could be?

Think carefully, now, because if the answer is no then you’re breaking the two most fundamental tenets of a successful MSP business – offer your customers the best possible service, while still increasing your bottom line at the end of the day.

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Two types of IT Pro in a disaster recovery scenario [image]

January 15th, 2015 by Luke Parsons

two types of IT Pro in disaster recovery

Different people react differently in different situations (different!).  IT Pros are just like everyone else – when it comes to a disaster recovery situation, some will have things covered a lot better than others! We put together a light-hearted graphic that shows two of the most common types of IT Pro when it comes to DR… We hope you don’t fall into the second category!

If you like it, share it!

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VSS application backups

January 14th, 2015 by RickD

vssapp-header

The Microsoft Volume Shadow Copy Service or VSS is a storage management framework designed for Windows to create point-in-time copies or snapshots of drives while files are in use.
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Things your workplace values more than backing up data…

January 9th, 2015 by Luke Parsons

things prioritized over backing up data

As an IT Pro, the mentality that seemingly anything and everything should be prioritized over responsibly backing up data is enough to have you pulling your hair out.  Because if the systems crash and vital data goes missing – guess who’s going to be going without sleep for days trying to get everything up and running again?

We feel your pain fellow IT pros.  So we’ve put together a few things that would drive us crazy if our workplace were to prioritize them over backing up data in the budget.  Don’t get us wrong, these things are all great to have – but not at the expense of reliable data protection!

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Tech dates in 2015 – the IT Pro’s calendar  

January 7th, 2015 by Luke Parsons

tech in 2015 - the IT pro's calendar

Happy New Year, IT Pros! It’s 2015 and we’re now just as far away from the year 2000 as we are from the year 2030 – crazy.

Here’s what to get excited about over the coming year.  It’s going to be a good one!
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BackupAssist v8.2.1 features

December 22nd, 2014 by RickD

8.2.1-features

This week saw the release of BackupAssist v8.2.1. We usually don’t do articles about maintenance releases, but because there are some great new features, we thought we’d share the good news.

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Holiday Support hours 2014

December 19th, 2014 by Luke Parsons

xmas support

Our team have worked hard this year and are looking forward to a well-deserved couple of days with friends and family.

For those who will require technical support over the Holiday period, we wish to advise that our support offices will be closed on the following days.

We hope this won’t cause too much inconvenience.

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