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Main.BackupDeviceError History

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October 20, 2005, at 01:52 AM by Tim
Changed line 1 from:
!Backup Device Error
to:
!!Backup Device Error
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When you try to perform a backup, you see this error message in the backup report:
to:
When you try to catalog and/or restore a tape made by Windows Server 2003's NTBackup, Windows 2000 and Windows XP report:
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@@'''The device reported an error on a request to MS_UpdateNtmsOmidInfo.'''@@
to:
@@'''Backup Device Error'''@@
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@@'''Error reported: 5.'''@@

@@'''An inconsistency was encountered on the media in 4mm DDS. Do not append to this media '''@@
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http://support.microsoft.com/default.aspx?scid=kb;en-us;122440
http://support.microsoft.com/default.aspx?scid=kb;en-us;244805
http://support.microsoft.com/default.aspx?scid=kb;en-us;153839
http://support.microsoft.com/default.aspx?scid=kb;en-us;821588
http://support.microsoft.com/default.aspx?scid=kb;en-us;234420
*This error has been documented in a Microsoft Knowledge Base Article here: http://support.microsoft.com/default.aspx?scid=kb;en-us;815028

-->@@This behavior occurs because the Backup Operator is not permitted to update the tape label.@@

* A hardware fault with VIA chipset motherboards can cause the error.

* This behavior can occur if the Allow service to interact with desktop box is checked in the Remote Procedure Call (RPC) service.

*Additionally this error can be caused if you have Veritas BackupExec installed - http://seer.support.veritas.com/docs/264969.htm
to:
*This error has been documented in a Microsoft Knowledge Base Article here: http://support.microsoft.com/default.aspx?scid=kb;en-us;821588
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!! Resolution
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NTBackup in Windows Server 2003 can allocate tape block sizes of up to 64 kilobytes (KB). NTBackup in Windows 2000 and Windows XP can allocate, and read, tape block sizes of up to 32 KB.
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*Obtain the latest service pack for Windows 2000 according to the Microsoft article: http://support.microsoft.com/default.aspx?scid=kb;en-us;815028
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If the tape contains block sizes in excess of 32 KB, Windows 2000 and Windows XP will report the Backup Device Error.
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*Obtain the latest driver and bios for your motherboard and chipset - http://sony.storagesupport.com/cgi-bin/sonysupport.cgi/fYj-tC=UL8Ev=QHf=DPZXE=HZha-UeQ7/faq/view/736
to:
NOTE: NTBackup in Windows Server 2003 can restore a backup made in Windows 2000 and Windows XP
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*View http://www.jsiinc.com/SUBQ/tip8200/rh8288.htm for details on how to alter the Remote Procedure Call Service
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*Uninstall BackupExec from the machine.
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!!Resolution
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There is a hotfix available for both Windows XP and Windows 2000 as the Microsoft support article suggests: http://support.microsoft.com/default.aspx?scid=kb;en-us;821588
Restore
October 18, 2005, at 03:34 AM by Tim
Changed lines 1-39 from:
Describe BackupDeviceError here.
to:
!Backup Device Error

When you try to perform a backup, you see this error message in the backup report:

@@'''The device reported an error on a request to MS_UpdateNtmsOmidInfo.'''@@

@@'''Error reported: 5.'''@@

@@'''An inconsistency was encountered on the media in 4mm DDS. Do not append to this media '''@@

!! Cause

http://support.microsoft.com/default.aspx?scid=kb;en-us;122440
http://support.microsoft.com/default.aspx?scid=kb;en-us;244805
http://support.microsoft.com/default.aspx?scid=kb;en-us;153839
http://support.microsoft.com/default.aspx?scid=kb;en-us;821588
http://support.microsoft.com/default.aspx?scid=kb;en-us;234420
*This error has been documented in a Microsoft Knowledge Base Article here: http://support.microsoft.com/default.aspx?scid=kb;en-us;815028

-->@@This behavior occurs because the Backup Operator is not permitted to update the tape label.@@

* A hardware fault with VIA chipset motherboards can cause the error.

* This behavior can occur if the Allow service to interact with desktop box is checked in the Remote Procedure Call (RPC) service.

*Additionally this error can be caused if you have Veritas BackupExec installed - http://seer.support.veritas.com/docs/264969.htm

!! Resolution

*Obtain the latest service pack for Windows 2000 according to the Microsoft article: http://support.microsoft.com/default.aspx?scid=kb;en-us;815028

*Obtain the latest driver and bios for your motherboard and chipset - http://sony.storagesupport.com/cgi-bin/sonysupport.cgi/fYj-tC=UL8Ev=QHf=DPZXE=HZha-UeQ7/faq/view/736

*View http://www.jsiinc.com/SUBQ/tip8200/rh8288.htm for details on how to alter the Remote Procedure Call Service

*Uninstall BackupExec from the machine.


Restore

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Page last modified on October 20, 2005, at 01:52 AM