Support

1. Search our support resources

Enter keywords:

2. Documentation

Browse our Documentation section for a range of useful resources and literature about BackupAssist such as how-to / troubleshooting whitepapers, and instructional videos.

3. Knowledge Base and Support Forum

Our Knowledge Base contains documents that outline solutions to common support issues. If you are looking resolve a specific issue or error message, please search our Knowledge Base.

Alternatively, search the Support Forum and post your own support questions.

4. Email support

If you require assistance from our support staff, you can contact us via the Contact support link located in the bottom left corner of the BackupAssist console:

A member of our support staff will reply to your query within 24 hours on business days. If you are unable to use the Contact support facility within the software you can contact us directly via email at for technical issues and queries.

5. Phone support

The contact phone numbers and hours of operation for phone support are as follows:

• USA support center
    Phone: 812-206-4265 (+1 812 206 4265 when dialling internationally)
    Hours: 9am – 5pm U.S. Eastern Time (what is the current local time?)

• Australian support centre
    Phone: 03-9899-4681 (+61 3 9899 4681 when dialling internationally)
    Hours: 9am – 5pm Australian Eastern Time (what is the current local time?)