BA109: Unhandled exception in the Cloud Backup engine¶
| Error code | Product | Applies to |
|---|---|---|
| BA109 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
This error message indicates a general backup error.
Resolution¶
This error will require the assistance of BackupAssist ER technical support to identify the specific cause of the error and the correct way to proceed. Please send technical support a copy of the BackupAssist ER diagnostics file.
To contact BackupAssist technical support and provide diagnostic information, please follow the steps below.
- Click the help icon on the top right.
- Select the Contact support.
- Enter your email address onto the field provided.
- Enter a meaningful description into the field provided.
- Tick the box next to Submit system diagnostics with your query.
- Select Submit.
BackupAssist Technical Support will review your problem and diagnostics file, and contact you.
| Last updated | Created | Further assistance |
|---|---|---|
| 11th April 2017 | 29th March 2017 | BackupAssist ER Support page |