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BackupAssist ER error codes

When a backup runs into a problem, its report gives the problem a BA error code. Every code links to an article explaining what went wrong and how to fix it.

All 217 codes are listed here, in order, in groups of a thousand. Use the contents list to jump to a group, or use your browser's find-in-page (Ctrl+F) — or the search box above — to go straight to a code.

BA1 – BA999

Code Error
BA1 Unhandled exception in the Backup Executor
BA2 The Backup terminated unexpectedly or computer rebooted
BA3 The Backup was interrupted by computer reboot
BA4 The Backup was interrupted by operating system crash
BA5 The Backup terminated unexpectedly
BA6 The Backup did not start as scheduled
BA11 An error occurred while disconnecting a network resource
BA20 No valid selections are available for backup
BA25 The user canceled the backup job
BA29 An operation was taking longer than expected
BA30 An unknown error occurred trying to start the backup job
BA34 A hang was detected in the backup job and it was terminated. Please run the backup again.
BA55 The backup job has failed to run because BackupAssist does not have an active license.
BA74 This backup job uses a BackupAssist ER free evaluation license that is due to expire.
BA99 This beta version of BackupAssist ER has expired. Upgrade to the full release.
BA108 Unhandled exception
BA109 Unhandled exception in the Cloud Backup engine
BA200 The backup file is locked by another process
BA202 Could not create backup file
BA203 Backup file path was not specified correctly
BA204 Copy file target was not specified correctly
BA205 Backup directory does not exist
BA206 Local cache device not detected.
BA235 Cannot find external hard drive
BA236 External hard drive letter has been reassigned
BA239 Destination check failed. Backup to local cache only
BA260 Cannot connect to your NAS (Network attached storage)
BA265 The local directory does not exist
BA266 Cannot create backup directory
BA295 The backup media is almost full.
BA308 The SharePoint Directory does not exist
BA311 The backup destination needs to be NTFS formatted
BA392 The backup job cannot write to the destination because it uses a sparse file system
BA393 The backup job cannot write to the destination because it uses a sparse file system
BA394 The operation has timed out
BA611 Volume Shadow Copy service is disabled
BA612 Volume Shadow Copy for one or more volumes was deleted during backup.
BA613 Insufficient space to create or grow Shadow Copy Storage Area.
BA625 Error while zipping backup file.
BA626 The compress-file working directory does not exist and cannot be created.
BA700 Verify failed for one or more files
BA701 Deleting one or more old backups failed
BA703 Specified file selection does not exist or is inaccessible.
BA704 Specified UNC path selection doesn't exist
BA705 One or more files were skipped
BA706 Insufficient space to complete backup
BA707 The backup location is unavailable or has been disconnected
BA708 A required privilege is not held by the client
BA709 Too many warning occurred - aborted backup
BA710 A selected Exchange Server does not exist or is not currently available
BA711 Win32 error 87 - invalid parameter
BA712 Destination doesn’t support copying NTFS attributes or user doesn’t have sufficient privileges
BA714 Could not copy directory attributes
BA715 Invalid handle
BA716 The network path was not found
BA717 The specified network name is no longer available
BA718 Network access is denied
BA720 Selected VSS Writer does not exist
BA721 Selected VSS Component does not exist
BA722 Destination does not support the Hidden attribute
BA723 Destination does not support the System attribute
BA725 Could not set time stamps
BA726 CRC error - possible hardware fault
BA727 Selected VSS Writer has no components
BA728 Selected VSS Component has a missing file
BA729 A required VSS Component was implicitly added
BA730 One or more Hyper-V guests have reported errors that could result in an incomplete backup
BA731 The VSS Writer encountered problems communicating with one or more Hyper-V guests
BA732 Could not read source file
BA733 Could not read destination file
BA734 Could not delete file
BA737 Could not duplicate reparse point
BA738 Skipping reparse point
BA739 Could not delete reparse point
BA740 Could not read source file because it is encrypted by NTFS
BA741 Cannot find the most recent file catalogue for the referenced backup.
BA742 Cannot access the referenced backup
BA743 The Local Backup backup job configuration no longer exists
BA744 The backup cannot proceed while a recovery or password change is in progress
BA800 BackupWrite unknown stream error
BA801 BackupWrite data stream error
BA802 Skipped extended attributes stream for some files - not supported by destination
BA803 Skipped security data stream for some files - not supported by destination
BA804 Skipped alternate data stream for some files - not supported by destination
BA805 Skipped hard link data stream for some files - not supported by destination
BA806 Skipped property data stream for some files - not supported by destination
BA807 Skipped object identifier stream for some files - not supported by destination
BA808 Skipped reparse data stream for some files - not supported by destination
BA809 Skipped sparse block stream for some files - not supported by destination
BA850 Exchange database consistency check failed
BA851 Exchange database consistency check eseutil error
BA853 Exchange database consistency check setup error
BA854 Exchange database consistency check: a required volume was not selected
BA901 Volume Shadow Copy Error 0x80042301 - bad state
BA902 Volume Shadow Copy Error 0x80042303 - provider already registered
BA903 Volume Shadow Copy Error 0x80042304 - provider not registered
BA904 Volume Shadow Copy Error 0x80042306 - provider veto
BA905 Volume Shadow Copy Error 0x80042307 - provider in use
BA906 Volume Shadow Copy Error 0x80042308 - object not found
BA907 Volume Shadow Copy Error 0x8004230c - volume not supported
BA908 Volume Shadow Copy Error 0x8004230e - volume not supported by provider
BA909 Volume Shadow Copy Error 0x8004230d - object already exists
BA910 Volume Shadow Copy Error 0x8004230f - unexpected provider error
BA911 Volume Shadow Copy Error 0x80042310 - corrupt xml document
BA912 Volume Shadow Copy Error 0x80042311 - invalid xml document
BA913 Volume Shadow Copy Error 0x80042312 - maximum number of volumes reached
BA914 Volume Shadow Copy Error 0x80042313 - flush writes timeout
BA915 Volume Shadow Copy Error 0x80042314 - hold writes timeout
BA916 Volume Shadow Copy Error 0x80042315 - unexpected writer error
BA917 Volume Shadow Copy Error 0x80042316 - snapshot set in progress
BA918 Volume Shadow Copy Error 0x80042317 - maximum number of snapshots reached
BA919 Volume Shadow Copy Error 0x80042318 - writer infrastructure
BA920 Volume Shadow Copy Error 0x80042319 - writer not responding
BA921 Volume Shadow Copy Error 0x8004231a - writer already subscribed
BA922 Volume Shadow Copy Error 0x8004231b - unsupported context
BA923 Volume Shadow Copy Error 0x8004231d - volume in use
BA924 Volume Shadow Copy Error 0x8004231e - maximum diff area associations reached
BA926 Volume Shadow Copy Error 0x80042320 - no snapshots imported
BA927 Volume Shadow Copy Error 0x80042321 - some snapshots not imported
BA928 Volume Shadow Copy Error 0x80042322 - maximum number of remote machines reached
BA929 Volume Shadow Copy Error 0x80042323 - remote server unavailable
BA930 Volume Shadow Copy Error 0x80042324 - remote server unsupported
BA931 Volume Shadow Copy Error 0x80042325 - revert in progress
BA932 Volume Shadow Copy Error 0x80042326 - revert volume lost
BA933 Volume Shadow Copy Error 0x80042327 - reboot required
BA950 Volume Shadow Copy Error 0x800423f0 - writer error: inconsistent snapshot
BA951 Volume Shadow Copy Error 0x800423f1 - writer error: out of resources
BA952 Volume Shadow Copy Error 0x800423f2 - writer error: timeout
BA953 Volume Shadow Copy Error 0x800423f3 - writer error: retryable
BA954 Volume Shadow Copy Error 0x800423f4 - writer error: non retry-able
BA955 Volume Shadow Copy Error 0x800423f5 - writer error: recovery failed
BA956 Volume Shadow Copy Error 0x8000ffff - unexpected error
BA957 Volume Shadow Copy Error 0x80042336 - partial writer failure.
BA958 Volume Shadow Copy Error 0x80042404 - The backup failed due to a missing disk for a dynamic volume.
BA960 Volume Shadow Copy Error - no free drive letters for exposed snapshot
BA961 Open files may not be backed up - could not find VSS snapshot for volume
BA962 Selected VSS component skipped

BA1000 – BA1999

Code Error
BA1020 Cannot backup Exchange Information Store

BA2000 – BA2999

Code Error
BA2000 Unexpected licensing error
BA2005 Product key has already been registered on another machine
BA2009 Add-ons will not work without the base product key
BA2021 The activation has expired
BA2526 Unable to backup file catalog to backup destination
BA2544 The mounted backup volume is inaccessible. Please retry the operation

BA4000 – BA4999

Code Error
BA4703 Cannot create differencing VHD for quick restore
BA4704 Cannot reparent differencing VHD for quick restore
BA4707 One or more Hyper-V guests were not running on this host and failed over or migrated to this host
BA4709 Backup has completed but BackupAssist ER was unable to detect virtual machines that may have missed backup
BA4710 BackupAssist ER Error

BA5000 – BA5999

Code Error
BA5001 Could not retrieve or change Shadow Storage maximum size
BA5202 It is recommended that the backup destination's available space is at least 1.5 times larger than the source data being backed up
BA5901 Could not retrieve or change Shadow Storage maximum size

BA6000 – BA6999

Code Error
BA6101 The backup job was canceled by the user
BA6102 The backup job encountered an undefined error
BA6103 The backup engine has encountered a memory error
BA6104 The backup engine has encountered a logic error
BA6106 The backup job encountered an error with a system DLL
BA6107 A Windows API error has caused the backup to fail
BA6108 A Volume management error has caused the backup to fail
BA6109 A disk management error has caused the backup to fail
BA6110 The backup failed due to an error in the NTFS Library
BA6111 An input / output error occurred while accessing the device
BA6112 An input / output error occurred while accessing the disk
BA6113 An input / output error occurred while accessing the file
BA6114 An error occurred while verifying the backup destination
BA6115 An input / output error occurred while accessing the volume
BA6116 An error occurred while accessing the virtual disk service com interface
BA6117 An error occurred while accessing the virtual hard disk service
BA6118 A VSS error has caused the backup job to fail
BA6119 The backup job encountered an error while trying to create a directory
BA6120 Delete file error
BA6121 The target disk size is less than required
BA6122 The backup destination disk is full
BA6123 BackupAssist ER Engine Access denied
BA6124 BackupAssist ER engine path or file not found
BA6125 The network path was not found or unexpected network error occurred
BA6126 The source disk layout is unsupported
BA6994 Failed to fix previous reverse incremental backup; that backup has been reverted and the current backup needs to be re-run
BA6995 The previously failed reverse-incremental backup of this job was fixed in the parent folder
BA6996 The previously failed reverse-incremental backup of this job was fixed.
BA6997 The backup failed because the reverse incremental merge operation was interrupted
BA6998 Failed to fix previous reverse incremental backup.
BA6999 Unable to reuse the destination. Please choose another one.

BA7000 – BA7999

Code Error
BA7000 Incorrect Cloud Backup password used
BA7001 Could not create the cloud destination container
BA7002 Could not back up the catalog
BA7004 Reuse of an existing cloud container is not supported
BA7005 Cloud Backup destination unreachable
BA7006 The Cloud Backup job has invalid credentials
BA7007 An error occurred while finalizing the Cloud Backup
BA7008 Unable to finalize the Cloud Backup
BA7009 Cloud container incorrect region selected
BA7010 An unexpected error occurred while backing up to the cloud
BA7011 Cloud backup chunk identification error
BA7012 An error occurred while validating the cloud backup
BA7013 Unable to validate the cloud backup
BA7014 Cannot connect to destination due to SSL certificate error
BA7015 Cloud container's life-cycle configuration may interfere with cloud backups
BA7016 An error occurred while checking cloud container's life-cycle configuration
BA7017 Could not back up the data required for a bare-metal recovery
BA7018 Could not delete old catalogues
BA7019 An error occurred while checking the key file in the Amazon S3 bucket

BA8000 – BA8999

Code Error
BA8000 A ransomware infection has been detected
BA8001 A possible ransomware infection has been detected
BA8002 BackupAssist ER is blocked because of a ransomware detection
BA8003 The user skipped the CryptoSafeGuard scan step
BA8006 An unexpected error occurred during the CryptoSafeGuard detection
BA8007 An unexpected error occurred during the CryptoSafeGuard protection step
BA8009 The CryptoSafeGuard scan did not run because another scan was in progress
BA8011 BA8011 Some signs of a ransomware infection have been detected
BA8012 An unexpected error occurred while starting the CryptoSafeGuard™ shield
BA8013 A timeout occurred while collecting storage information for Cyber Black Box™
BA8014 A timeout occurred while collecting information for Cyber Black Box™
BA8015 An error occurred while collecting information for Cyber Black Box™.
BA8100 An unexpected error occurred while initializing the encryption engine
BA8101 CBFS Connect is not installed. Unable to continue

BA9000 – BA9999

Code Error
BA9000 The service is not contactable