FAQs¶
Here are some commonly asked questions about BackupAssist ER.
What types of backups can I create?¶
BackupAssist ER is designed to provide a best practice backup strategy out of the box. This means it creates layered protection with a local backup (e.g. a local disk, NAS or external drive) that is then replicated to a cloud destination - we call this Disk to disk to cloud. The local backup is quick and easy to restore from, and the cloud backup provides an secure, off-site copy of your data. We even have a simple backup option that does not include the cloud replication process.
How are the backups made?¶
BackupAssist ER backups are incremental image backups that are efficiently replicated to the cloud using compression and deduplication.
How safe are my backups?¶
BackupAssist ER backups can be encrypted locally, and are always encrypted before being replicated to the cloud destination. On the cloud they are encrypted again by the cloud provider, meaning you have 2 layers of protection and not even your cloud provider can access your data.
Which cloud destinations can I back up to?¶
BackupAssist ER has fully integrated support for Amazon Web Services (AWS) S3 and Microsoft Azure, and provides configuration screens specifically designed for your chosen cloud provider.
What recovery options are there?¶
All BackupAssist ER backups can be used to recover files and folders, and to perform a full bare-metal recovery. You can also recover applications like Exchange, SQL and Hyper-V and, with the appropriate license, perform granular recoveries of individual email items.
What technical support options are available?¶
All subscriptions include unlimited email and phone support. from our BackupAssist Support Team in the US.
Can BackupAssist ER back up Exchange, Hyper-V and SQL?¶
BackupAssist ER supports VSS applications and works with the VSS writers inside Exchange, SQL and Hyper-V servers to produce application-consistent backups of these server applications.