BA2: The Backup terminated unexpectedly or computer rebooted¶
| Error code | Product | Applies to |
|---|---|---|
| BA2 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
This error is generated due to the BAExecutorWinApp.exe process being stopped or ended without any warning. Typically, this is due to the system shutting down during the backup process.
Resolution¶
The error's known causes and resolutions are described below.
Resolution 1 – Check if there was a system shutdown or rebooted during backup¶
Confirm that the system didn’t shut down or reboot unexpectedly while the backup was running. If this did occur, then it is advised to investigate why the shutdown/reboot occurred as resolving this will resolve the backup error.
Resolution 2 – Check for process Conflicts¶
Processes that are running at the same time as BackupAssist ER can interfere and could cause this error.
Check that you are not running the following processes at the same time as your backup job:
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Anti-virus scans (including live scanning features)
It is recommended that all anti-virus processes are disabled while the backup job is running to avoid any conflicts. If you are not sure how to configure this, you may need to contact your anti-virus vendor for assistance.
Try placing an exception for BackupAssist ER within or disable your anti-virus software and run the backup again to see if the error is generated again. If it is, then it means that your anti-virus is marking BackupAssist ER as a threat to your system. To re-configure your anti-virus avoid such a conflict, we recommend that you contact your anti-virus support vendor for further advice.
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Defragmentation processes
More information on this process is located at http://windows.microsoft.com/en-au/windows/improve-performance-defragmenting-hard-disk#1TC=windows-7
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Consistency checks such as chkdsk scans
Please review the following document from Microsoft on the use of chkdsk: https://technet.microsoft.com/en-us/magazine/ee872425.aspx
If any of the problems described in the article are occurring, reschedule one of the processes to a later time to avoid the conflict.
| Last updated | Created | Further assistance |
|---|---|---|
| 8th June 2017 | 27th Sep 2007 | BackupAssist ER Support page |