BA235: Cannot find external hard drive¶
| Error code | Product | Applies to |
|---|---|---|
| BA235 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
This error occurs when BackupAssist ER cannot find an external hard drive during a destination check.
Resolution¶
There are 3 possible resolutions for this problem and each is shown below.
Resolution 1: Make sure your external hard drive is connected¶
Try these verification steps
- If the hard drive is connected, disconnect and reconnect it.
- Make sure the drive is connected to the correct USB port.
- If the hard drive is connected, run a test backup with a small amount of data.
Resolution 2: Try to access the drive through Windows¶
Attempting to access the external hard drive through Windows Explorer will prove tha t it can be seen within Windows.
- If you are unable to see the drive through Windows, there may be a hardware problem with the hard drive.
- If you can see the drive in Windows, try to create and delete files on the external drive using Windows Explorer.
Resolution 3: Try a different external hard drive¶
Trying another drive will help determine if the issue is a hardware problem with the external hard drive that produced the error.
This will make the job back up to any attached drive that is prepared, even if it is not prepared for that day.
| Last updated | Created | Further assistance |
|---|---|---|
| 27th Jul 2015 | 16th Mar 2007 | BackupAssist ER Support page |