BA25: The user canceled the backup job¶

Error code	Product	Applies to
BA25	BackupAssist ER	BackupAssist ER v1 and later

Description¶

This error occurs when a backup administrator cancels the backup job.

There are 2 possible resolutions for this problem.

If a job is ended while it was running, you can be manually rerun.

To manually rerun the backup job:

Manually running a backup job

Alternatively, the job can be left to run at the next scheduled time.

Processes that are running at the same time as BackupAssist ER can interfere and could cause this error.

Check that you are not running the following processes at the same time as your backup job:

Anti-virus scans (including live scanning features)

It is recommended that all anti-virus processes are disabled while the backup job is running to avoid any conflicts. If you are not sure how to configure this, you may need to contact your anti-virus vendor for assistance.

Try placing an exception for BackupAssist ER within or disable your anti-virus software and run the backup again to see if the error is generated again. If it is, then it means that your anti-virus is marking BackupAssist ER as a threat to your system. To re-configure your anti-virus avoid such a conflict, we recommend that you contact your anti-virus support vendor for further advice.
Defragmentation processes

More information on this process is located at http://windows.microsoft.com/en-au/windows/improve-performance-defragmenting-hard-disk#1TC=windows-7
Consistency checks such as chkdsk scans

Please review the following document from Microsoft on the use of chkdsk: https://technet.microsoft.com/en-us/magazine/ee872425.aspx

If any of the problems described in the article are occurring, reschedule one of the processes to a later time to avoid the conflict.

Last updated	Created	Further assistance
8th June 2017	26th Aug 2008	BackupAssist ER Support page