BA5001: Could not retrieve or change Shadow Storage maximum size¶
| Error code | Product | Applies to |
|---|---|---|
| BA5001 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
BackupAssist ER has attempted to change the shadow storage limit on the source backup drives, but hasn't been able to.
The VSS snapshot manager within Windows requires some drive space to be able to store snapshots successfully so that the backup can be completed.
Resolution¶
Manually re-size the shadow storage on the source drives.
The shadow storage size can be checked and manually changed through a command prompt.
To check the current limit set: vssadmin list shadowstorage
To change thise limit: vssadmin Resize ShadowStorage /For=X: /On=X: /Maxsize=XX%
This will resize the limit to XX percentage size for the X: drive.
We recommend setting the drive to 30%.
| Last updated | Created | Further assistance |
|---|---|---|
| 8th June 2017 | 04th Aug 2014 | BackupAssist ER Support page |