BA6104: The backup engine has encountered a logic error¶
| Error code | Product | Applies to |
|---|---|---|
| BA6104 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
This error will require the assistance of BackupAssist technical support to identify the specific cause of the error and the correct way to proceed.
Resolution¶
To contact BackupAssist technical support and provide diagnostic information, please follow the steps below.
- Click the help icon on the top right.
- Select the Contact support.
- Enter your email address onto the field provided.
- Enter a meaningful description into the field provided.
- Tick the box next to Submit system diagnostics with your query.
- Select Submit.
BackupAssist Technical Support will review your problem and diagnostics file, and contact you.
| Last updated | Created | Further assistance |
|---|---|---|
| 27th July 2018 | 27th July 2018 | BackupAssist Support page |