BA6107: A Windows API error has caused the backup to fail

Error code	Product	Applies to
BA6107	BackupAssist ER	BackupAssist ER v1 and later

Description

This error occurs when the backup job encounters WINAPI related errors.

Resolution

This error will require the assistance of BackupAssist technical support.

To contact BackupAssist technical support and provide diagnostic information, please follow the steps below.

1. Click the help icon on the top right.
2. Select the Contact support.
3. Enter your email address onto the field provided.
4. Enter a meaningful description into the field provided.
5. Tick the box next to Submit system diagnostics with your query.
6. Select Submit.

BackupAssist Technical Support will review your problem and diagnostics file, and contact you.

Last updated	Created	Further assistance
27th July 2018	27th July 2018	BackupAssist Support page

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