BA7002: Could not back up the catalog¶
| Error code | Product | Applies to |
|---|---|---|
| BA7002 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
The backup job failed to upload the backup catalog. The backup catalog lists the backups content and is needed for restoring data from the backup. One copy is stored locally and another copy is sent to the backup destination for safety.
Resolution¶
If this is the first time this error has occurred, there is no problem because you still have the main local copy of the catalog if you need to perform a restore. However, if this error persists, you should contact BackupAssist ER technical support to identify the best way to proceed.
To contact BackupAssist technical support and provide diagnostic information, please follow the steps below.
- Click the help icon on the top right.
- Select the Contact support.
- Enter your email address onto the field provided.
- Enter a meaningful description into the field provided.
- Tick the box next to Submit system diagnostics with your query.
- Select Submit.
BackupAssist Technical Support will review your problem and diagnostics file, and contact you.
| Last updated | Created | Further assistance |
|---|---|---|
| 11th April 2017 | 29th March 2017 | BackupAssist ER Support page |