BA7010: An unexpected error occurred while backing up to the cloud¶
| Error code | Product | Applies to |
|---|---|---|
| BA7010 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
You Cloud Backup job encounter an error trying to back up data to the cloud destination.
Resolution¶
There are many possible causes of this error. Below are some possible solutions.
- Check that your internet connection is working.
- Check that you can access the Cloud Backup destination using the cloud provider's web portal.
- Check that the encryption password has not changed, and update the job's Destination settings if it has.
- Check if the cloud destination’s setting have changed and update the job's Destination settings if it has.
To update or review a backup job:
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Open BackupAssist ER.
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Select the Jobs tab.
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Select the backup job that you want to modify from the list of jobs.
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Click the Edit button on the top menu.
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Select the tab containing the information or selection you want to change.
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Make the required update.
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Click the Save button.
| Last updated | Created | Further assistance |
|---|---|---|
| 24th October 2017 | 24th October 2017 | BackupAssist ER Support page |