BA7011: Cloud backup chunk identification error¶
| Error code | Product | Applies to |
|---|---|---|
| BA7011 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
This error occurs due to a fault in the BackupAssist ER Cloud Backup Garbage Collector process. The Garbage Collector cleans up chunks from old backups that don’t belong to any of the current backups in the cloud container. It may identify a chunk as deletable when it belongs to a valid current backup.
As a safety net, BackupAssist ER compares the Garbage Collector delete-list with the list of chunks backed up by the current backup. If there is an overlap, BackupAssist ER overrides the Garbage Collector decision to delete the chunk in question, and raises this warning in the backup report. For diagnostic purposes, the event is also logged in the diagnostic logs.
Resolution¶
No resolution is required from the user. However escalating this issue to the BackupAssist ER support team along with system diagnostics will help us improve our Garbage Collector technology and improve the performance of the overall Cloud Backup functionality.
To contact BackupAssist technical support and provide diagnostic information, please follow the steps below.
- Click the help icon on the top right.
- Select the Contact support.
- Enter your email address onto the field provided.
- Enter a meaningful description into the field provided.
- Tick the box next to Submit system diagnostics with your query.
- Select Submit.
BackupAssist Technical Support will review your problem and diagnostics file, and contact you.
| Last updated | Created | Further assistance |
|---|---|---|
| 3rd July 2017 | 3rd July 2017 | BackupAssist ER Support page |