BA7013: Unable to validate the cloud backup¶
| Error code | Product | Applies to |
|---|---|---|
| BA7013 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
This error will occur if there was an issue running the process which validates the Cloud Backup, so BackupAssist ER is unable to confirm that the backup was successful.
Resolution¶
This issue will require the assistance of BackupAssist technical support.
To contact BackupAssist technical support and provide diagnostic information, please follow the steps below.
- Click the help icon on the top right.
- Select the Contact support.
- Enter your email address onto the field provided.
- Enter a meaningful description into the field provided.
- Tick the box next to Submit system diagnostics with your query.
- Select Submit.
BackupAssist Technical Support will review your problem and diagnostics file, and contact you.
| Last updated | Created | Further assistance |
|---|---|---|
| 3rd March 2018 | 3rd March 2018 | BackupAssist ER Support page |