BA732: Could not read source file¶
| Error code | Product | Applies to |
|---|---|---|
| BA732 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
This error occurs when one or more files that were to be backed up were skipped because they could not be read.
Resolution¶
There are 3 possible resolutions for this problem
Resolution 1 - Check for any process conflicts¶
Processes that are running at the same time as BackupAssist ER can interfere and could cause this error.
Check that you are not running the following processes at the same time as your backup job:
-
Anti-virus scans (including live scanning features)
It is recommended that all anti-virus processes are disabled while the backup job is running to avoid any conflicts. If you are not sure how to configure this, you may need to contact your anti-virus vendor for assistance.
Try placing an exception for BackupAssist ER within or disable your anti-virus software and run the backup again to see if the error is generated again. If it is, then it means that your anti-virus is marking BackupAssist ER as a threat to your system. To re-configure your anti-virus avoid such a conflict, we recommend that you contact your anti-virus support vendor for further advice.
-
Defragmentation processes
More information on this process is located at http://windows.microsoft.com/en-au/windows/improve-performance-defragmenting-hard-disk#1TC=windows-7
-
Consistency checks such as chkdsk scans
Please review the following document from Microsoft on the use of chkdsk: https://technet.microsoft.com/en-us/magazine/ee872425.aspx
If any of the problems described in the article are occurring, reschedule one of the processes to a later time to avoid the conflict.
Resolution 2 - Check NAS firmware and drivers are up to date¶
Check that the NAS drivers and firmware are up to date. The drivers and firmware will be available from your NAS vendor.
Resolution 3 - Check if any files are open¶
If the files are on a network drive
BackupAssist ER does not support open files on a network share. You will need to make sure the files are not in use during the backup, or install BackupAssist ER on the network share.
| Last updated | Created | Further assistance |
|---|---|---|
| 8th June 2017 | 18th Aug 2015 | BackupAssist ER Support page |