BA8000: A ransomware infection has been detected¶
| Error code | Product | Applies to |
|---|---|---|
| BA8000 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
While running a backup, CryptoSafeGuard has detected a ransomware infection on the machine. Because of this, the backup was failed and the BackupAssist ER installation has been blocked.
Resolution¶
This resolution requires following the CryptoSafeGuard interface’s work flow.
There are two basic steps in the work flow:
- Use the CryptoSafeGuard interface to confirm or deny the infection by selecting Yes or No.
- If you select No (no infection), remove files or use the CryptoSafeGuard interface to white list the infected files.
To learn how to perform these tasks, see the CryptoSafeGuard ransomware protection guide.
| Last updated | Created | Further assistance |
|---|---|---|
| 5th July 2017 | 5th July 2017 | BackupAssist ER Support page |