BA8002: BackupAssist ER is blocked because of a ransomware detection¶
| Error code | Product | Applies to |
|---|---|---|
| BA8002 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
Your backup job was not executed because BackupAssist ER has been blocked after detecting a possible ransomware infection on the machine. No jobs will run until BackupAssist ER has been unblocked.
Resolution¶
This resolution requires following the CryptoSafeGuard interface’s work flow.
There are two basic steps in the work flow:
- Use the CryptoSafeGuard interface to confirm or deny the infection by selecting Yes or No.
- If you select No (no infection), remove files or use the CryptoSafeGuard interface to whitelist the infected files.
To learn how to perform these tasks, see the CryptoSafeGuard ransomware protection guide
| Last updated | Created | Further assistance |
|---|---|---|
| 5th July 2017 | 5th July 2017 | BackupAssist ER Support page |