BA906: Volume Shadow Copy Error 0x80042308 - object not found¶
| Error code | Product | Applies to |
|---|---|---|
| BA906 | BackupAssist ER | BackupAssist ER v1 and later |
Description¶
This error indicates that the backup process is having difficulties with backing up Open Files. This is due to a problem with the Volume Shadow Copy Service in Windows that is utilized to perform backups of any open files or files that are in use at the time of the backup process.
Resolution¶
If there is an issue with the hardware, VSS or the operating system, Windows will usually provide entries about this issue in the Event Viewer. These entries can be used to gather more information and help resolve the error.
To use the Event Viewer
- Open Windows search and type Event viewer
- Select Event Viewer.
- Expand the Windows logs. You will specifically want to look at the Application and System logs.
- Check to see if there are any specific warnings or errors that apply to your issue and the time it may have occurred.
- Review the contents of the error or warning for information that may help resolve the issue.
The VSS service within Windows writes a lot of information to the Event Viewer. See if there are any specific VSS or SPP warnings or errors being generated from the system during the backup process. To learn more, see this video about these specific event logs: https://www.youtube.com/watch?v=76u-MML-h9w.
| Last updated | Created | Further assistance |
|---|---|---|
| 30th Nov 2015 | 20th Aug 2007 | BackupAssist ER Support page |