KNOWLEDGE BASE
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March 23, 2011, at 12:29 AM by 150.101.221.18
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[+'''This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com'''+]
to:
[++'''This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com'''++]
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March 23, 2011, at 12:29 AM by 150.101.221.18
Changed line 3 from:
'''This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com'''
to:
[+'''This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com'''+]
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March 23, 2011, at 12:28 AM by 150.101.221.18
Added lines 3-4:
'''This Knowledge Base primarily applies to BackupAssist version 3 or earlier. For newer versions of BackupAssist please visit http://kb.backupassist.com'''
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March 23, 2011, at 12:26 AM by 150.101.221.18
Deleted line 103:
!License Keys and Registration
:{{How License Keys Work}}: How our license key system works, and why each key will only work on one computer
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February 19, 2007, at 11:21 PM by 61.95.74.130
Deleted line 8:
:{{Windows oi Home}}: - ensuring that the Windows Backup Utility, NTBackup is installed.
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February 19, 2007, at 11:20 PM by 61.95.74.130
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:{{Windows oi Home}}: - ensuring that the Windows Backup Utility, NTBackup is installed.
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January 30, 2007, at 08:45 PM by 61.95.74.130
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:{{Microsoft Exchange Server 2003 database files, the Microsoft Exchange Information Store service may stop responding}}: - The Microsoft Exchange Information Store service may stop responding when you try to back up your Exchange 2003 database files by using a program that uses the Volume Shadow Copy Service.
to:
:{{Microsoft Exchange Server 2003 stops responding}}: - The Microsoft Exchange Information Store service may stop responding when you try to back up your Exchange 2003 database files by using a program that uses the Volume Shadow Copy Service.
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January 30, 2007, at 08:44 PM by 61.95.74.130
Added lines 26-27:
:{{Microsoft Exchange Server 2003 database files, the Microsoft Exchange Information Store service may stop responding}}: - The Microsoft Exchange Information Store service may stop responding when you try to back up your Exchange 2003 database files by using a program that uses the Volume Shadow Copy Service.
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May 25, 2006, at 02:16 AM by 61.95.74.130
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:{{Internal Errors}}: - A growing list of internal error codes, what they mean and steps for troubleshooting them.
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May 03, 2006, at 01:36 AM by 61.95.74.130
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:{{Troubleshooting REV drives}}: Steps to use when troubleshooting REV drive issue.
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February 26, 2006, at 08:30 PM by Justin Doyle
Changed line 82 from:
:{{550 Your message does not conform to RFC2822 standard}}: you receive this error message when BackupAssist attempts to send report emails.
to:
:{{550 Your message does not conform to RFC2822 standard}}: - you receive this error message when BackupAssist attempts to send report emails.
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February 26, 2006, at 08:17 PM by Justin Doyle
Added lines 82-83:
:{{550 Your message does not conform to RFC2822 standard}}: you receive this error message when BackupAssist attempts to send report emails.
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January 29, 2006, at 06:42 PM by 61.95.74.130
Changed lines 92-93 from:
* [[Main/{{LTO}} LTO Drives]]
* [[Main/{{AIT}} AIT Drives]]
to:
* LTO Drives
* AIT Drives
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January 26, 2006, at 07:30 PM by 61.95.74.130
Added lines 7-8:
:{{Windows XP Home}}: - ensuring that the Windows Backup Utility, NTBackup is installed.
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January 12, 2006, at 06:56 PM by 61.95.74.130
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:{{Backup Time and System Peroformance}}: - Using the /FU command to increase system performance during a backup on Windows 2003.
to:
:{{Backup Time and System Performance}}: - Using the /FU command to increase system performance during a backup on Windows 2003.
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January 12, 2006, at 06:55 PM by 61.95.74.130
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:{{Backup Time and System Peroformance}}: - Using the /FU command to increase system performance during a backup on Windows 2003.
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October 24, 2005, at 11:49 PM by Tim
Added lines 62-63:
:{{SNAP and NAS errors}}: - you cannot retrieve a file listing from a shared drive mapped on your SNAP server or backup to this share
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October 21, 2005, at 03:47 AM by Tim
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:{{1505 errors}}: - You experience problems when attempting to backup to your tape drive.
to:
:{{Tape Drive Backup Errors}}: - You experience problems when attempting to backup to your tape drive eg @@#15050 and #15012@@
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October 21, 2005, at 03:46 AM by Tim
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:{{Stuff}}: - You experience problems when attempting to backup to your tape drive.
to:
:{{1505 errors}}: - You experience problems when attempting to backup to your tape drive.
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October 21, 2005, at 03:46 AM by Tim
Changed line 24 from:
:{{15050 and 15012 Errors}}: - You experience problems when attempting to backup to your tape drive.
to:
:{{Stuff}}: - You experience problems when attempting to backup to your tape drive.
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October 21, 2005, at 03:46 AM by Tim
Changed line 24 from:
:{{[=15050 and 15012 Errors=]}}: - You experience problems when attempting to backup to your tape drive.
to:
:{{15050 and 15012 Errors}}: - You experience problems when attempting to backup to your tape drive.
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October 21, 2005, at 03:45 AM by Tim
Changed line 24 from:
:{{[=#15050 and #15012 Errors=]}}: - You experience problems when attempting to backup to your tape drive.
to:
:{{[=15050 and 15012 Errors=]}}: - You experience problems when attempting to backup to your tape drive.
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October 21, 2005, at 03:41 AM by Tim
Changed line 24 from:
:{{#15050 and #15012 Errors}}: - You experience problems when attempting to backup to your tape drive.
to:
:{{[=#15050 and #15012 Errors=]}}: - You experience problems when attempting to backup to your tape drive.
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October 21, 2005, at 03:40 AM by Tim
Added lines 24-25:
:{{#15050 and #15012 Errors}}: - You experience problems when attempting to backup to your tape drive.
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October 21, 2005, at 03:25 AM by Tim
Added lines 94-96:

:{{Slow backup times to the REV Drive}}: The backup to the REV drive is taking an excessive time to complete
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October 21, 2005, at 02:24 AM by Tim
Added lines 24-25:
:{{BackupAssist services fail to start}}: - eg. @@ the BackupAssist service fails to start and consequently your backup fails.@@
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October 20, 2005, at 09:57 PM by Tim
Added lines 24-25:
:{{Exchange Backup Errors and Circular Logging}}: - eg. @@ Error: Server\Microsoft Information Store\First Storage Group is not a valid drive, or you do not have access@@
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October 20, 2005, at 02:05 AM by Tim
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:{{Timeout Error}}: - eg. @@ The BackupAssist Backup Executor has detected that the backup operation failed to complete within the timeout period...@@
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October 19, 2005, at 09:46 PM by Tim
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:{{!!Backing up Files with specific permissions}}: - how to ensure that files and folder with specific permissions are being backed up.
to:
:{{Backing up Files with specific permissions}}: - how to ensure that files and folder with specific permissions are being backed up.
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October 19, 2005, at 09:46 PM by Tim
Added lines 7-8:
:{{!!Backing up Files with specific permissions}}: - how to ensure that files and folder with specific permissions are being backed up.
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October 18, 2005, at 03:23 AM by Tim
Added lines 46-49:
!Troubleshooting restore problems

:{{Backup Device Error}}: - eg. @@ You receive this error when you try to catalog or restore from a tape@@
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October 18, 2005, at 01:13 AM by Justin
Added lines 22-23:
:{{Error on a request to MS_UpdateNtmsOmidInfo}}: - eg. @@ The device reported an error on a request to MS_UpdateNtmsOmidInfo@@
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October 03, 2005, at 09:54 PM by Justin
Changed lines 22-24 from:
:{{Unable to assign desktop rights}}: - the backup never runs, and you get a message in the event log - Error #00103 - Unable to assign desktop rights to launch Backup
to:
:{{No unused media was available}}: - eg. @@ The operation was not performed because no unused media was available @@

:{{Unable to assign desktop rights}}: - the backup never runs, and you get a message in the event log - @@ Error #00103 - Unable to assign desktop rights to launch Backup @@
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April 15, 2005, at 03:18 AM by Tim
Added lines 17-19:
:{{Excluding File Types}}: - how to exclude certain file types from your backups

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March 22, 2005, at 11:41 PM by Tim
Added lines 37-38:
:{{DO_NOT_REMOVE_NtFrs_Preinstall_Directory Folder Error}}: - eg. @@ [= Ntbackup.exe Generates an Error Message About the DO_NOT_REMOVE_NtFrs_Preinstall_Directory Folder=]@@
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March 22, 2005, at 01:26 AM by Tim
Added lines 15-16:
:{{Restoring your data}}: - how to restore data from a backup
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March 14, 2005, at 10:21 PM by Tim
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:{{Start/Stop Windows Services}}: How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
to:
:{{Starting and Stopping Windows Services}}: How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
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March 14, 2005, at 10:04 PM by Tim
Changed line 80 from:
:{{Starting/Stop Windows Services}}: How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
to:
:{{Start/Stop Windows Services}}: How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
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March 14, 2005, at 10:01 PM by Tim
Added lines 77-81:


!Windows Services
:{{Starting/Stop Windows Services}}: How you can use BackupAssist to start/stop Windows Services before and after your backup jobs
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March 01, 2005, at 06:43 PM by 220.244.224.41
Added lines 45-46:
:{{Backup Errors with SNAP Servers}}: - Difficulty backing up to or from a SNAP server.
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February 07, 2005, at 09:47 PM by 220.244.224.41
Added lines 33-34:
:{{NTBACKUP Failures}}: - eg. @@ [= the ntbackup process hangs and results in a backup timeout=] @@
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February 07, 2005, at 08:11 PM by 220.244.224.41
Added lines 41-42:
:{{Backup Errors with MailEssentials}}: - MailEssentials causes your backups to fail.
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February 06, 2005, at 11:11 PM by 220.244.224.41
Added lines 31-32:
:{{Error volume shadow copy}}: - eg. @@ [= Error returned while creating the volume shadow copy:800423f2 =] @@
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February 03, 2005, at 12:48 AM by 220.244.224.45
Added line 13:
:{{Hard Drive Backup Strategies}}: - explains how to implement different backup strategies that allow for limited file space storage.
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February 02, 2005, at 07:12 PM by 220.244.224.45
Added lines 64-65:
:{{Ejecting REV disks}}: How to setup BackupAssist to eject REV disks after each backup.
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February 02, 2005, at 01:40 AM by 220.244.224.45
Added lines 36-37:
:{{RSM service has not started}}: - you receive warning messages in the event log about the RSM service not having been started.
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February 02, 2005, at 01:21 AM by 220.244.224.45
Deleted line 15:
:{{Invalid Picture}}: - the error message Invalid Picture appears either from the BackupAssist service, or when a backup is executing
Added lines 29-34:

! General system problems

:{{Invalid Picture}}: - the error message Invalid Picture appears either from the BackupAssist service, or when a backup is executing

:{{Insert Office CD}}: - you are prompted to insert the Microsoft Office CD when a backup runs
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February 02, 2005, at 12:59 AM by 220.244.224.45
Added lines 18-19:
:{{Unable to assign desktop rights}}: - the backup never runs, and you get a message in the event log - Error #00103 - Unable to assign desktop rights to launch Backup
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January 30, 2005, at 11:13 PM by 220.245.131.45
Added lines 16-17:
:{{Invalid Picture}}: - the error message Invalid Picture appears either from the BackupAssist service, or when a backup is executing
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January 23, 2005, at 07:03 PM by 220.245.131.45
Added lines 54-55:
!Authenticating to remote machines
:{{Authenticating}}: How to authenticate to remote machines so you can backup from/to networked machines that are not on the same domain, or that are running non-Windows OS (eg. Linux, BSD, Novell, etc)
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January 17, 2005, at 02:10 AM by 220.244.224.42
Added lines 50-53:

!REV Drive Backups
:{{REV and Windows 2000}}: How to get REV drive backups working with Windows 2000.
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January 05, 2005, at 07:17 PM by 220.245.131.45
Added lines 47-49:

!License Keys and Registration
:{{How License Keys Work}}: How our license key system works, and why each key will only work on one computer
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December 10, 2004, at 02:24 AM by 220.244.224.42
Added lines 32-36:
!Troubleshooting SQL Server problems

:{{SQL Login Problems}}: How to troubleshoot SQL Server login problems.

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December 02, 2004, at 11:42 PM by 220.244.224.42
Changed line 34 from:
* [[Main/{{Travan}} Travan Drives]]
to:
* [[Main/{{Travan}} Travan Drives]] and how to [[Main/{{RetensionTravan}} Retension Travan Tapes]] automatically using BackupAssist
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November 29, 2004, at 03:46 AM by 220.244.224.42
Added lines 40-41:
!Troubleshooting Backup User Identity issues
:{{Windows XP Authentication}}: Important points if you're running Windows XP
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November 23, 2004, at 06:59 PM by 220.244.224.42
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:{{NTBackup Failed}}: The ntbackup process failed (return code -1073741819). Please examine
the attached log file for an explanation.
to:
:{{NTBackup Failed}}: The ntbackup process failed (return code -1073741819). Please examine the attached log file for an explanation.
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November 23, 2004, at 06:48 PM by 220.244.224.42
Added lines 25-26:
:{{Hardware Failure}}: Error: The device reported an error on a request to write data to media. Error reported: Hardware failure
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November 22, 2004, at 01:42 AM by 220.244.224.42
Added lines 11-13:
:{{Network Drives}}: - explains how to use Network Drives with BackupAssist - to backup data from the network drive, as well as backing up data to a network drive.

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November 19, 2004, at 02:29 AM by 220.244.224.40
Added lines 24-27:
!Troubleshooting email problems

:{{How to troubleshoot email problems}}: A step by step guide on troubleshooting email
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October 21, 2004, at 04:41 AM by 220.244.224.42
Added lines 22-23:
:{{No log file found}}: No log file could be found. This indicates that the backup did not run successfully.
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October 15, 2004, at 02:47 AM by 203.40.160.104
Changed lines 19-20 from:
:{{The ntbackup process failed (return code -1073741819).}}:
to:
:{{NTBackup Failed}}: The ntbackup process failed (return code -1073741819). Please examine
the attached log file for an explanation.
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October 15, 2004, at 02:45 AM by 203.40.160.104
Added lines 19-20:
:{{The ntbackup process failed (return code -1073741819).}}:
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October 10, 2004, at 10:15 PM by 220.244.224.42
Added lines 9-10:
:{{Splitting Backup Jobs}}: - explains how to split your backup job into two jobs on two tapes [when you run out of tape space]
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October 10, 2004, at 06:59 AM by 220.244.224.42
Added lines 5-8:
!General backup information

:{{Two Phase Backup Process}}: - explains how BackupAssist uses a two phase backup process to backup your data
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October 05, 2004, at 09:25 PM by 220.244.224.42
Added lines 11-12:
:{{Invalid command line parameter P}}: - eg @@ [= Invalid command line parameter '/P'.=]@@
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October 05, 2004, at 09:09 PM by 220.244.224.42
Added lines 7-8:
:{{Media failed to mount}}: - eg. @@ [= The requested media failed to mount. The operation was aborted. The operation was ended. =] @@
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October 05, 2004, at 08:47 PM by 220.244.224.42
Changed line 7 from:
[= The saved selection file "Files\BackupAssist\PhaseTwo-0.bks" cannot be found. =]
to:
:{{Selection file not found}}: - eg. @@ [= The saved selection file "Files\BackupAssist\PhaseTwo-0.bks" cannot be found. =]@@
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October 05, 2004, at 08:39 PM by 220.244.224.42
Changed line 7 from:
The saved selection file "Files\BackupAssist\PhaseTwo-0.bks" cannot be found.
to:
[= The saved selection file "Files\BackupAssist\PhaseTwo-0.bks" cannot be found. =]
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October 05, 2004, at 08:38 PM by 220.244.224.42
Changed line 5 from:
!Tape Drive Topics
to:
!Troubleshooting backup problems
Changed line 7 from:
!!Troubleshooting backup problems
to:
The saved selection file "Files\BackupAssist\PhaseTwo-0.bks" cannot be found.
Changed line 9 from:

!!Information on different types of tape drives
to:
!Information on different types of tape drives
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October 05, 2004, at 08:37 PM by 220.244.224.42
Changed line 7 from:
!!BackupAssist issues with tape drives
to:
!!Troubleshooting backup problems
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!!Our thoughts on different types of tape drives
to:

!!Information on different types of tape drives
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September 21, 2004, at 09:49 PM by 220.244.67.198
Added lines 7-9:
!!BackupAssist issues with tape drives

!!Our thoughts on different types of tape drives
Added lines 13-15:
* [[Main/{{DAT}} DAT Drives]]
* [[Main/{{LTO}} LTO Drives]]
* [[Main/{{AIT}} AIT Drives]]
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September 20, 2004, at 05:36 AM by 220.244.67.198
Deleted line 10:

!Exchange Server Backup Topics
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September 20, 2004, at 04:56 AM by 220.244.224.40
Added lines 7-10:
Notes on:
* [[Main/{{Travan}} Travan Drives]]
* [[Main/{{DLT}} DLT Drives]]
Deleted line 12:
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September 20, 2004, at 04:55 AM by 220.244.67.198
Changed lines 5-9 from:
Here are some useful default pages installed along with the PmWiki/PmWiki software:
* PmWiki/PmWiki documentation is available at PmWiki.DocumentationIndex.
* What is the PmWiki/WikiWikiWeb?
* PmWiki/TipsForEditing and PmWiki/TextFormattingRules describe how to create pages in PmWiki/PmWiki.
* Practice editing pages in the WikiSandbox.
to:
!Tape Drive Topics


!Exchange Server Backup Topics
Deleted line 10:
More information about PmWiki/PmWiki can be found at http://www.pmwiki.org/.
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September 20, 2004, at 03:52 AM by 220.244.67.198
Changed line 1 from:
This is the default HomePage for a new PmWiki/PmWiki
installation. If you're reading this screen, then
the PmWiki/PmWiki software is probably set up correctly.
to:
Welcome to the BackupAssist Knowledge Base. This contains the solutions to common support issues.
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SearchWiki:

BackupAssist Home Page

General backup information

Backup Problems

General System Problems

Email problems

SQL Server Problems

Tape Drive Topics

Backup User Identity Issues

REV Drive Backups

Authenticating Issues

Windows Services

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Page last modified on March 23, 2011, at 12:29 AM