Technical Support
for BackupAssist 365

Are you getting support for the right product?

This page is for BackupAssist 365 support - backing up Office 365 and other cloud sources.

For support on BackupAssist v9, BackupAssist v10, BackupAssist v11, Multisite Manager - please visit the BackupAssist Classic Support page.

Search our knowledge base and help.

Most issues can be solved from here.

Recommended: submit a support ticket with diagnostics from within the software

If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.

To submit your diagnostics:

  1. Open the BackupAssist 365 Console
  2. Click ‘Get support’ (left menu)
  3. Fill in the fields
  4. Make sure ‘Include diagnostics and logs with your support ticket (required)’ is checked
  5. Hit ‘Submit support ticket’
BackupAssist Classic App

Submit a support ticket from this webform.

Email Support

We provide email support before and after purchase.

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