Technical Support
for BackupAssist ER

For sales and partnership inquiries,

Search our knowledge base and help.

Most issues can be solved from here.

Recommended: submit a support ticket with diagnostics from within the software

If you contact support from inside BackupAssist ER, you can submit your system diagnostics. This allows us to better troubleshoot your problem.

  1. To submit your diagnostics:
  2. Open the BackupAssist ER Console
  3. Click on Help icon, ‘?’ on the top right toolbar.
  4. Click ‘Contact Support…’
  5. Fill in the fields
  6. Make sure ‘Submit system diagnostics with your query’ is checked
  7. Hit ‘Send’

Submit a support ticket from this webform.

Email Support

We provide email support before and after purchase.

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