You know that feeling; a user has strolled confidently up to you, and demanded you fix some gadget around the office. It doesn’t matter if you actually know anything about that device. That’s entirely beside the point.
“You’re the tech person. The printer is technology. Fix it!” they exclaim. You can see it in their eyes. They fully believe you have memorized all 200+ pages of that printer model’s user guide, all ready to jump into action for a “three flashes, two beeps” scenario.
Instead, you suppress the urge to send them a sarcastic e-mail with a LMGTFY link.
This is why you want to get rid of a lot of the tech around your workplace. Of course, you can’t get rid of the printer. While you hate dealing with it, you understand it serves a purpose. But there’s one device that does boggle you.
The fax machine.
WHY on earth do they need it? Surely this 1960’s relic has had it’s day? In the age of e-mails, cloud technology, and smartphones, that antiquated plastic brick seems completely out of place.
If you’re wondering this, you’re not alone. Approximately 89% of organizations still use fax, and 62% of IT pros have to offer support for them. So why are fax devices still a thing?