Double-trouble Ransomware ‘Petya’ and ‘Mischa’ throw out the rulebook; targets businesses, HR Employees and IT support.

May 26th, 2016
With most ransomware, you can pay to get data back. But with Petya and Mischa, it might be lost permanently.

With most ransomware, you can pay to get data back. But with Petya and Mischa, it might be lost permanently.

If you’re familiar with Ransomware, you know its organized crime. Hackers target your precious data, encrypting and locking it behind a passkey only they have. You pay the ransom, you get the key and your data back.

Usually, it’s in the hacker’s best interest to follow through. They don’t want word to get around that they don’t return your data. It’s bad for business; and that’s what it is, a business.

However, the latest ransomware on the block, ‘Petya’, flies in the face of this concept. Not only is it more malicious than all the crypto-extortion programs before it, it sometimes doesn’t even help to pay.

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Memorial Day 30th May 2016 – US Office closed

May 24th, 2016

Memorial Day 2016


Our US Office will closed on Monday 30th May due to Memorial Day.  As such, our US Support and Sales services will be unavailable on this day. However, Australian Support and Sales will both continue to operate as normal.

For any urgent inquiries, please contact the Australian Support team or email us at

Here’s some more information on our Australian Support Center contact info and opening hours.


Are you gambling with your business? The big costs of data loss on SMBs.

May 23rd, 2016
Data loss downing SMBs? It happens more often than you'd think.

Data loss downing SMBs? It happens more often than you’d think.

When you’re busy trying to build up your small to medium business, it can be hard to spare the time to think about data loss. But statistics show businesses are sunk up to 70% of the time by major data disasters1. This means data loss is something most SMBs literally can’t afford.

Why do so many businesses go bust after a data loss disaster? Well, we’ll answer that for you here.

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10 Reasons to upgrade from BackupAssist v7

May 17th, 2016



At the end of September this year, support for BackupAssist v7 will come to an end. You will still be able to use BackupAssist v7, but you will not receive any software updates or support.

This means it’s great time to consider upgrading. To help you do this, let’s go over some of the new features that you will get by moving from BackupAssist v7 to BackupAssist v9.

1. Improved Hyper-V Backups

System Protection backups of Microsoft Hyper-V hosts and guests are now easier due to the addition of custom Hyper-V backup setup screens.

2. Rapid VM Recovery

Rapid VM Recovery allows you to spin up a single guest from its backup destination to keep critical systems online. This interim solution takes only seconds, and provides business continuity. To learn more, see the Hyper-V Recovery guide.

3. On-Demand Analysis

BackupAssist now includes a feature that allows your backup destination to be checked when you create a backup job. The type of checks performed will be based on the destination selected.

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Back Up A Second! A List of Backup Software Acronyms

May 17th, 2016


We’ll admit it; there are tons of acronyms in the backup software industry. Sometimes it’s hard to keep up with the entire lingo, like RPO, CSV, or VHD.

If you’re finding yourself scratching your head at terms like these, or just looking for a refresher, read on. This guide is for you.

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CMC Server Upgrade – Important Information

May 16th, 2016


For users of our Centralized Management Console (CMC), big changes are coming. The sharp and steady growth of our partner’s businesses has necessitated that we, too, grow to match their needs. If you’re a user of our CMC service, below is some must-know information about our upcoming server change.

What are we doing?

We are upgrading the CMC server to give it more capacity. Also, to better align the CMC with new partner programs, we are also moving it to a new url — We’re very excited about the change, because it allows us to provide even better service to our partners and their channels.

When are we doing this?

The upgrade will take place in 6am to 1pm on Sunday 22nd May (Melbourne, Australian Time). During this time, the CMC server will be offline, which means users will not be able to access their CMC accounts. However, our website, shopping cart, and Reseller portal will not be affected whatsoever.

If you are not located in Australia and wish to know what time the upgrade will take place for you, check out the table below.

Location Upgrade will occur between Date
New York, U.S. 4pm to 11pm 21 May 2016
San Francisco, U.S. 1pm to 8pm 21 May 2016
London, UK 9pm to 4am 21 to 22 May 2016
Berlin, Germany 10pm to 5am 21 to 22 May 2016
Hong Kong 4am to 11pm 22 May 2016
Melbourne, Australia 6am to 1pm 22 May 2016

Why are we doing this?

When we designed the CMC server, it was more than enough for our partners and their channels. However, as those channels have experienced significant growth over the last few years, it’s time to rise to the challenge. We want to not only meet current demand but put in place the building blocks for future growth.

How does this affect me?

We predict a smooth, seamless transition to the new CMC server. Even so, it is important for partners to know the following four things.

  • You won’t be able to access your CMC account online while we are upgrading the CMC Server.
  • While we are upgrading the CMC server (and for a few hours afterwards) you will not receive any CMC reports.
  • After the upgrade is completed, we will automatically send any reports that were delayed through to you. To be clear, no reports will be lost during the upgrade.
  • You will not need to do anything. Access to your CMC Account will return to normal once the service is back online.

What if I see any issues?

As we stated above, the rollover should be swift and easy. In the unlikely event that you experience any issues, here is how to resolve them.

  • If you have whitelisted for your CMC data, you may need to do the same for
  • If you find you are not receiving CMC reports, you may need to make a new exception in your spam filter. This is because the e-mail address will be changing from to Check your spam filter and add the new address to your e-mail whitelist.
  • If your machine stops sending reports, you may need to deregister and then reregister your installation with CMC to get things back up and running.
  • Your first report after the upgrade is complete may be inaccurate. This is due to the CMC not having the opportunity to process all the inbound backup reports queued at the remote BA sites. Your next report should be accurate.

Got any questions?

We’re always happy to hear them. For any issues and inquiries, don’t hesitate to contact us via

Exchange Backups using File Protection – Important Information

May 4th, 2016

The release of BackupAssist v9 introduced lots of new features and enhancements, including multiple speed improvements.  For the vast majority of customers, these optimizations increased performance across most backup types.

However, recently we have had some limited reports of Exchange databases not being backed up with File Protection jobs.

Exchange databases not being backed up

Some customers have encountered specific scenarios where an optimization in File Protection back up’s meant that Exchange database files may not have been backed up – even if the database has changed.

If the Exchange database files are not backed up, this will prevent customers from being able to restore emails and other Exchange content that was created or changed since the last correct backup.

Who is affected

Customers will only be affected if they are running;

  1. BackupAssist version 9.0 through to 9.2.3
  2. Running File Protection jobs
  3. Using Single Instance Store or Mirror Schemes

Who is not affected

Customers will not be effected if they are running;

  1. Any version 7 of BackupAssist
  2. Any version 8 of BackupAssist
  3. Version 9.3 or later of BackupAssist
  4. System Protection or File Archiving backups on BackupAssist version 9.0 through to 9.2.3

If you are affected, your options include

To ensure your Exchange database files are backed up, we highly recommend you choose to implement either of the below alternatives as soon as possible;

  1. Download BackupAssist v9.3. This version of BackupAssist has a fix included. (recommended)
  2. Remain on Backupassist v9.0 through to 9.2.3.  You can keep these versions deployed, however you will need to  turn off Single Instance Store or use a scheme other than Mirror.

After implementing a change

If you decide to implement one of the alternatives above, you will see an increase in the size of your backups.  Your backup size will start to reflect the size of the exchange database. As an example, if your exchange database is 200Mb, you should expect to see your backup at around 200Mb as well.

Any questions?

If you have any questions, please don’t hesitate to contact our support team.

Australia Office Closed | 25th April 2016 | Anzac Day

April 18th, 2016

Anzac Day

Each year on the 25th of April, Australia takes a day off to remember soliders who have died in conflict.

This day – which we call ANZAC Day –  is a national holiday and as such, our Australian support and sales team will not be in the office on 25 April. Support in our US office will be operating as per usual.

If you have an urgent inquiry please contact our US support team via


Australian Office Closed 25th and 28th March for Easter Long Weekend

March 17th, 2016

easter 2016

Our Australian Office will be closed on Friday the 25th and Monday the 28th of March 2016, due to the Good Friday and Easter Monday public holidays. As a result, our APAC Sales and Support Teams will be unavailable on these days. However, US Support and Sales will continue to operate as normal.
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Australian Office Limited Support Monday 14th March for Labour Day

March 8th, 2016

Our Australian Office will be closed on Monday the 14th of March 2016, due to the Labour Day public holiday in the State of Victoria. As a result, our APAC Sales Team will be unavailable on this day.  However, we will still be offering limited support services from our APAC Support Team. US Support and Sales will continue to operate as normal.
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