Why Your Office Fax Refuses To Die

September 22nd, 2017

Office Space

You know that feeling; a user has strolled confidently up to you, and demanded you fix some gadget around the office. It doesn’t matter if you actually know anything about that device. That’s entirely beside the point.

“You’re the tech person. The printer is technology. Fix it!” they exclaim.  You can see it in their eyes. They fully believe you have memorized all 200+ pages of that printer model’s user guide, all ready to jump into action for a “three flashes, two beeps” scenario.

Instead, you suppress the urge to send them a sarcastic e-mail with a LMGTFY link.

This is why you want to get rid of a lot of the tech around your workplace. Of course, you can’t get rid of the printer. While you hate dealing with it, you understand it serves a purpose. But there’s one device that does boggle you.

The fax machine.

WHY on earth do they need it? Surely this 1960’s relic has had it’s day? In the age of e-mails, cloud technology, and smartphones, that antiquated plastic brick seems completely out of place.

If you’re wondering this, you’re not alone. Approximately 89% of organizations still use fax, and 62% of IT pros have to offer support for them. So why are fax devices still a thing?

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How To Get Zero Downtime: The Waffle Playbook

September 18th, 2017

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There is a business well known for able to stay open 24/7/365 – even if they’re hit by tornadoes, hurricanes, or snowstorms.

Is it an IT company? No, it’s actually a chain of waffle stores.

These waffle stores are so resilient, the Federal Emergency Management Agency (FEMA) uses them to gauge how bad a storm is – they call it “the Waffle House Index“.

“When you get there and the Waffle House is closed? That’s really bad,” the FEMA Administrator famously remarked in May 2011. This was after the 2011 Joplin tornado, when two Waffle House restaurants in the city remained open.

So how does the Waffle House manage to keep their business running no matter what disaster strikes? Here’s how they do it.

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How BackupAssist Can Help You Comply With GDPR

September 15th, 2017
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Is your business GDPR compliant? If you do offer any goods or services to people living in the European Union (EU), or collect any sort of private data on them, you need to read this article.

Whether you’re located in the EU or not, if you do not comply with this law by the 25 May 2018, you could be fined up to 4% of your company’s yearly turnover, or up to €20 million, whichever is higher.

To learn how BackupAssist can help you comply with the GDPR, keep reading.

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What The GDPR Is, And Why You Should Care

September 15th, 2017

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If you’re a business with even a single customer in the European Union, or a not-for-profit with supporters there, it’s vital you know about the GDPR. It doesn’t matter whether your organization is actually located in France or Florida, so long as you’re interacting with someone located in the EU.

If you violate the GDPR, you could be fined up to 4% of your annual global revenue, or up to €20 million, whichever is higher. These laws fundamentally change how all organizations, from small operations to massive enterprises like Google, do business inside and with the EU.

If you’re an EU citizen, these new laws are designed to put you in the driver’s seat. So it’s important that you know what your new rights are, and what entitlements organizations now have to provide you with.

In this article, we cover exactly what the GDPR is, how it will affect your interactions with EU citizens, and how you can go about complying with these new regulations.

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Human Hacking Fears; Half a Million Pacemakers Recalled

September 13th, 2017


You know you’re living in the future when half a million people are called in for a personal firmware update.

Two weeks ago, the Food and Drug Administration (FDA) recalled 465,000 pacemakers after discovering security flaws that could allow hackers to run batteries down or alter people’s heartbeats.

In May, researchers at a security firm discovered these and many other pacemakers could be intercepted using equipment as cheap as $15, and all bought on eBay.

Since pacemakers are battery-operated devices that are surgically implanted into a patient’s chest to control their heartbeats, the risk to human life was obvious.

“As medical devices become increasingly interconnected via the Internet, hospital networks, other medical devices, and smartphones, there is an increased risk of exploitation of cybersecurity vulnerabilities, some of which could affect how a medical device operates,” the FDA stated in a security advisory.

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How to respond to a CryptoSafeGuard ransomware alert

September 12th, 2017


You’re sitting at home on Wednesday night watching TV when your phone buzzes and a flashing light appears. It looks like someone’s sent you a message. You reach over and open your text app to see something odd. It’s a text message from BCKUPASSIST – your company’s backup software has sent you a text. You sit back and open the message– then start to feel sick as you read it.


You stare at the phone as the weight of the message sinks in. Has your company been hit by ransomware? Has the ransomware spread? Is the company able to function? Is there really an infection?

This is a moment you really want to have planned for. If you have not, the best way to start is by reading this article and our CryptoSafeGuard user guide.

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CryptoSafeGuard Launches | Ransomware Protection for Backups

September 6th, 2017
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BackupAssist Launches CryptoSafeGuard, Ransomware Protection for Small and Medium-Sized Businesses (SMBs)
New Software Protects Backups from Being Encrypted by Ransomware – SMBs Need Never Pay Ransom Again
Melbourne, Australia and BOSTON (August 29, 2017) – BackupAssist®, a leading provider of automated Windows server backup and recovery software for small and medium enterprises (SMEs), today announced the worldwide general availability launch of its CryptoSafeGuard™ ransomware protection.  Robust enough for enterprise deployment but offered at a dramatically more affordable price point, the new software enables small and medium-sized businesses (SMBs) to protect against having their backups encrypted and held for ransom.

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CryptoSafeGuard & BackupAssist 10.1 now available

September 6th, 2017

BackupAssist 10.1 is now available! With this latest version, we introduce a powerful new feature designed to protect your backups from ransomware called CryptoSafeGuard.

When ransomware infects your system, it can spread fast. But so long as your backups are uninfected, you can avoid paying a ransom. But what happens if ransomware manages to infect your backups, or you accidentally back up an infected file?

That’s where CryptoSafeGuard comes in. CryptoSafeGuard actively protects your backups from ransomware, alerts you when it detects suspicious behavior, and more. This way, you’ve got a clean copy to restore your data from.

CryptoSafeGuard will be available to all users with both BackupAssist 10.1 and active Upgrade Protection. To represent this new generation of service, we have decided to change the name of Upgrade Protection to BackupCare.

To learn more about CryptoSafeGuard and how it protects your backups, read on. You can also try out CryptoSafeGuard by downloading the free trial of 30 day Trial of BackupAssist 10.1.

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Windows 10 Fall Creators Update Coming Out Oct. 17

September 4th, 2017


New and updated security features will be the name of the game with Windows 10’s Fall Creators Update, according to Microsoft.

The update, scheduled for 17 October, will expand on Microsoft’s threat detection and protection services. It also heralds the return of a much-loved, but strangely yanked Windows 8.1 feature everybody wanted in Windows 10.

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US Office closed on Monday 4th September for Labor Day

August 29th, 2017


Dear Valued Customers,

Our US office will be closed on Monday the 4th September 2017 for the Labor Day public holiday.

Staff from our technical support and sales teams located in our US office will be unavailable on this day, including both phone and email.  Australian support and sales teams will be operating as usual.

If you’re in the US and have an urgent request on this date please contact the Australian support team or email us at support@backupassist.com