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I did have some problems with the first install but I called your tech support. Let me just say that I was very impressed with both the knowledge and professional phone support that I received. If for no other reason than this you have sold me on your product by providing great customer service and support... you are miles ahead of everyone else.
I have completed 6 full backups now. Your product delivers! I am both amazed and thankful for this product. I have restored single files and multiple files to get the feel of your software and its capabilities. I am very impressed. It works great. It is both easy to learn and to use. I cannot be happier with your software and service. Thanks for the great product.
"It gives non-technical people an easy to understand interface plus it makes the MS software work like it should."
"We previously had a tape backup system and have used [a competitor's] backup software for the last 4 years. The tape drive went bad and we replaced it. We were dissatisfied with [the competitor] and tried different backup programs to select a replacement. BackupAssist worked the best and was easiest to configure.
"As a small business... we have difficulty finding business software that is within our budget. Another issue for us is that we host our own email server and have to be able to backup our mailbox store. We are very happy to have found BackupAssist--it does what we need it to, price was reasonable, and it did not require an IT professional to install and setup. Thank you!!"
"We updated our server to Windows 2003 Enterprise ed. The version of [a competitor] we were using was not compatible and I did not want to spend hundreds of dollars to upgrade to their new version. Given the power of the native backup program that comes with Windows Server, I just needed an inexpensive way to harness it. Your product did just that for us.
"Powerful, dependable and easy to implement.
"From novice to expert, the menus and instructions are thorough and comprehensive.
"Thank you for a well made and needed software product at a very reasonable price."
"Purchased because after research it seemed the best backup system for a desktop machine. I especially liked the way it was essentially a wrapper for ntbackup; it gave me more confidence in the product.
"Highly impressive."
"Not so expensive software and easy to configure. We had lots of problems with [a competitor].
"Easy to configure, simple to use."
"I was having a lot of problems with the Windows backup on Small Business Server 2003. [A competitor] is quite pricey and BackupAssist is more reasonably priced. I was already doing a tape rotation prior... the email support has been great in every instance that I have used it. Actually, that is one of the best things of your software, the support behind it. Keep up the good work!"
"Reliability, ease of use.
Y"our SW is great and has made backing up 100 GB of Data really easy and 100% reliable at a fraction of the cost of the usual backup software."
"I was looking for a backup solution for long time because I was sick of implementing [a competitor] (since it is [the competitor], it simply does not work stable and is horrible expensive also has features I never needed and many features are not working properly).
"I tried the 30 days demo of BA and it worked all the 30 days without any errors or complications, so I checked the price and found the BA is worth its price. It has all the functions I need for our SB customers to back up their data simple and safe.
"I think the greatest strength of the software is that thing with 'Set it up and forget it' it really is so."
"Ease of configurability. Wizards. Well thought out."
"We were looking for a cost-effective and easy-to-use backup solution.
"Ease of use and its completeness.
"I really appreciate your customer service and responsiveness."
"Looking for an easy to use, generic backup program that was easy for my clients to use.
"Uses standard WINNT Backup/restore with enhancements and email for success/failures/status."
"Problems with scheduling Windows backup on server 2003 fixed with this product.
"Ease of use."
"Ease of Use, Price
"Excellent piece of software!"
"The necessary [competitor] options were prohibitively expensive, and I've found [the competitor] to be difficult and awkward to use in the past as well. [The competitor's] Tech Support is costly and frustrating as well. So for this new server we decided to look at alternatives. BackupAssist accomplishes what I need it to, is relatively inexpensive, and you guys actually respond personally with answers, assistance and help when I try to contact you.
"It's straightforward and easy to use and understand. I particularly like the fact that BA tells me exactly how to label the tapes, how many I'll need, and with the calendar view displays exactly which tape to use when.
"The personal aspect and attention are the best thing about BackupAssist."
"Simple, easy to use and understand. I don't have to have a degree in Computer Science to use.
"VERY User friendly, and easy to use.
"Your software and support is worldclass. I cannot tell you how much I appreaciate the ease and simplicity of its use. The last thing a part time administrator like me needs to have to learn how to either backup or restore in a crisis sistuation. Your support and docuementation are excellent!"
"We wanted to use something that was efficient, simple to use and at a reasonable price."
"It works exactly as I expect backup software should work!
"Congratulations on creating an excellent software package which stands above others in the market for its full functionality, low cost and simplicity of use - you have filled a gap in the market perfectly."
"Purchased it because it appeared to be the cheapest and easiest to use solution that provided both SQL and Exchange backup solutions in one package. "
"Needed a better backup program than the basic ntbackup.exe. We were using [a competitor] on our NT4.0 Server, however when we upgraded to Windows 2000 Server, the [competitor] would not install. At that point we were not interested in spending over a $1,000 USD for new software, when the [competitor] seemed to be more enterprise like than for a single office. So, I was researching other options and came across BackupAssist. The 30 day full test drive sealed the deal! That and the price."
"Our clients needed a very reliable, DVD-based backup system.
"It works with DVD and it sends e-mail feedback.
"Very easy to set up."
"Simplicity and pre-configured backup routines.
"Straightforward and consistent."
"I have always had a rotating system that I maintain manually, however as I spend time away from the office it is good to have a very simple system for others to follow.
"Intuitive - very easy to use, no need to learn new terminology or change religion or anything... Oh, and reliable. Not that I've used for long but so far it's worked every time.
"Just my congratulations. At last something sleek, fast, logical, functional and reliable. It would appear that whoever wrote this came from our side of the desk."
"Reliable, easy to use and well documented.
"Thanks for great support and service."
"Simple and straight forward and most importantly does what it claims to do.
"The best money we have ever spent on a piece of software."
"Looking for a reliable and cheaper replacement for [competitors] with the same backup method functions.
"Simple, reliable and user friendly backup solution with a great support from sales and technical."
"Email notification, Easy to use, Easy to Schedule."
