Posts Tagged ‘Support’

US Office closed on Monday 4th September for Labor Day

Tuesday, August 29th, 2017

laborday

Dear Valued Customers,

Our US office will be closed on Monday the 4th September 2017 for the Labor Day public holiday.

Staff from our technical support and sales teams located in our US office will be unavailable on this day, including both phone and email.  Australian support and sales teams will be operating as usual.

If you’re in the US and have an urgent request on this date please contact the Australian support team or email us at support@backupassist.com

US Office Closed for Independence Day – 4th July, 2017

Thursday, June 29th, 2017

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Our US Support Office will be closed on Tuesday 4th July due to the Independence Day public holiday.  However, Australian support and sales will both continue to operate as normal.
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Strangest IT Support Ticket Names

Wednesday, June 21st, 2017

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Ever manned a help desk? Even if you haven’t, you’ll find these unusual ticket names amusing. Here are some of the things users tried to ask for help with, and worded very badly. (more…)

Australian Office Closed Monday 12th June for Queen’s Birthday

Friday, June 2nd, 2017

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Our Australian Office will be closed on Monday 12th June due to the Queen’s Birthday public holiday.  As such, our Australian Support and Sales services will be unavailable on this day. However, US Support and Sales will both continue to operate as normal.
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Reduced Australian Support – ANZAC Day, 25 April 2017

Tuesday, April 18th, 2017

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Each year on the 25th of April, Australia takes a day off to remember soldiers who have died in conflict.

This day – which we call ANZAC Day –  is a national holiday and as such, our Australian support and sales team will not be in the office on 25 April. Support in our US office will be operating as per usual.

ANZAC Day is similar to Veteran’s Day in the US or Remembrance Day in the UK. There is a great Wikipedia article if you’d like to know more about the history and traditions of the day.

If you have an urgent inquiry please contact our US support team via support@backupassist.com

Australian Office Closed Thursday 26th January for Australia Day.

Monday, January 23rd, 2017

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Our Australian Office will be closed on Thursday the 26th of January 2017, due to the Australia Day public holiday. As a result, our APAC Sales and Support Teams will be unavailable on this day.  However, US Support and Sales will continue to operate as normal.
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Support Availability, Happy Holidays from BackupAssist!

Friday, December 16th, 2016

Santa Claus

It’s that time of year again that people start saying ‘It’s that time of year again’.

And with the Holiday season approaching, we at BackupAssist would like to sincerely thank all our loyal customers. We love going about making software to protect your servers like happy little elves—and we’ll be busily working in 2017 to do the same!

However, even elves need rest, and so some of our support team will be taking a well-deserved break on the following dates to enjoy some festive cheer.

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Australian Office Closed Friday 30th September 2016 for Grand Final Day

Monday, September 19th, 2016

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Our Australian Office will be closed for the Grand Final Day public holiday in the state of Victoria, Australia, on Friday 30th September 2016.  As a result, our APAC Sales team will be unavailable, and Technical Support services will be limited for Australian customers on this day.  However, US Support and Sales will continue to operate as normal.

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US Office closed on 5th September for Labor Day

Tuesday, August 30th, 2016

Labor-Day

Dear Valued Customers,

Our US office will be closed on Monday the 5th September 2016 for the Labor Day public holiday.

Staff from our technical support and sales teams located in our US office will be unavailable on this day, including both phone and email.  Australian support and sales teams will be operating as usual.

If you’re in the US and have an urgent request on this date please contact the Australian support team or email us at support@backupassist.com

 

Australian office closed 4th November 2014

Monday, October 13th, 2014

melbourne cup 2014

Our Australian office will be closed for Melbourne Cup Day on Tuesday 4th of November 2014.  As such, our Australian support and sales teams will be unavailable on this day.  However, US support and sales will both continue to operate as normal.

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