MultiSite Manager
User guide

BackupAssist MultiSite Manager (BAMM) is a web application that allows you to remotely administer BackupAssist v8 and later computers over the internet.

To learn how to deploy MultiSite Manager, see our MultiSite Manager setup guide.
To learn more about MultiSite Manager licensing, see our licensing webpage.


Getting Started

BackupAssist MultiSite Manager is a standalone product that allows you to remotely administer BackupAssist v8 and later computers over the internet. BackupAssist MultiSite Manager is installed onto the computer that will manage your BackupAssist computers. This computer will be the MultiSite Manager and you can interface with it using a web browser.

All of the computers to be managed by the MultiSite Manager are grouped into sites. One computer in each site is made a Site Controller, which connects to the MultiSite Manager and communicates with it on behalf of its site. All other BackupAssist computers in the site are added to the Site Controller.

Opening the MultiSite Manager

MultiSite Manager is opened in a web browser, using one of the following methods:

  • The shortcut on the computer MultiSite Manager is installed on - Select the Windows Start button > All Programs > BackupAssist MultiSite Manager > BackupAssist MultiSite Manager.
  • Important: A browser warning will appear if you use HTTPS. You can dismiss/ignore this warning as the shortcut uses the computer name, rather than a FQDN from the SSL HTTPS certificate.

  • From a remote computer that does not have MultiSite Manager installed on it - You can open the MultiSite Manager web application across the internet using a web browser. Just enter the MultiSite Manager URL using the following format - HTTP (or HTTPS) ://< the MultiSite Managers FQDN or routable IP address>: port/index.
    For example - http://servername:8455/index.
    This is the same URL used by the computer about with MultiSite Manager installed.

When the web application opens, you will be prompted to enter the username and password. If you have forgotten your username or password, you can select Forgot Password?

This will prompt you to enter your MultiSite Manager account’s email address, and send you a link. Selecting the link will open a MultiSite Manager password reset screen where you can enter a new password and log in.

Navigating MultiSite Manager

MultiSite Manager has tabs down the side. The top tab will display either All Sites or Manage Site. The names and contents of tabs 2 and 3 will depend on what top tab is selected - as shown below.


Tab name 


Specific Features


All Sites

All managed sites

  • Access/ Edit site
  • Approve/Reject Site Registrations



MultiSite Manager reports and report configurations

  • Global email report
  • Alerts
  • Jobs status (all /last 24hrs)



Licenses of all BackupAssist installations on all sites

  • Info only


Manage Site

Computers screen - displayed by accessing the site

  • Remote install/ update
  • Remote Session
  • Add computers

Backup jobs screen-displayed by accessing a computer

  • Backup job management
  • View job reports
  • System Info


Site Alerts

All Alerts for the site

  • Site email reports


Site Licenses

All BackupAssist licenses in the site

  • Activate, buy and renew

Use the breadcrumbs at the top of the UI to navigate back.


The All Sites tab

When the All Sites tab is shown, the tabs below it will be the Reports tab and Licenses tab, which provide information for the sites displayed under the All Sites tab.

All Sites

The All Sites tab displays the BackupAssist sites that have been registered to the MultiSite Manager. A site is a set of grouped computers (BackupAssist installations) located in the same local area network Computers from different networks cannot be grouped into the same site.

The example below shows three sites, with columns of information about each site. Selecting the right edge of a column will open a drop down list of sorting options, filters and column selections.

The following functions are available on the All Sites tab:


MultiSite Manager - All Sites tab

Access site

This button will take you to the Manage Site screen, for the site selected.


This button allows you to add or edit a comment. The comment will appear in the site’s Comment field.


This button will remove the selected site from the MultiSite Manager.

Pending registrations

This button is used to approve Site Controllers that have been registered with the MultiSite Manager. This button will be red if registrations are awaiting approval. Selecting the Pending Registrations button will open a dialog and display any pending requests. You can then select the Approve tick next to the Site Controller to add its site to the MultiSite Manager. Select Refresh to update the sites listed.


This button will refresh the listed sites and their information.


Reports tab

The Reports tab displays information about all backup jobs on all computers managed by MultiSite Manager. This information is divided into three screens: Alerts, Jobs (24hrs) and Last Status Of All Jobs. The Reports tab is also used to configure a Global Email Report.

  • The Reports tab will only display backup jobs that are enabled in BackupAssist.
  • The drop-down arrow by each column's heading allows you to select what columns are displayed.


When you select this button, the Alerts screen will display:

  • Backup jobs with Alerts sections - lists all backup jobs with alerts.
    • If you click refresh, the alerts displayed will be updated.
    • If you click on Full report in the Errors / Warning column, the backup report for that job opens.
    • If you click the Knowledgebase BA error code, the knowledgebase article for that error opens.
  • Non-Contactable Machines section - lists all computers in all sites that are not currently accessible.
  • Machines with expired BackupAssist Trial or BackupCare section.

MultiSite Manager - Reports tab

Jobs (24Hrs)

When you select this button, all backup jobs that ran in the last 24 hours will be displayed. This will include both successful backup jobs and backup jobs with errors / warnings.

  • The View Reports button will display the past backup jobs run by the selected backup job.
  • The Refresh button will update the status of the backup jobs displayed.

Last Status Of All Jobs

When you select this button, the last backup report for every backup job will be displayed. This will include both successful backup jobs and backup jobs with errors / warnings.

  • The View Reports button will display the past backup jobs of the selected backup job
  • The Refresh button will update the status of the backup jobs displayed.

Global Email Report

This button opens the Global Email Report configuration screen. Use this screen to enable daily email notifications. The Global Email Report provides a snapshot of all backup jobs in all sites.

To enable or disable Global Email Reports:


MultiSite Manager - Global Email

  • Select or deselect Activate notification emails. This is selected by default.
  • Use the Every day at field to specify what time the notifications are to be sent.
  • Selected the reports to be sent: Alert and or Last Status Of All Jobs.
  • Select Submit.

The Configure SMTP Server button is a link to the Welcome menu's Email Server settings

Licenses tab

The Licenses tab displays the status of all BackupAssist licenses in all sites. Use the drop down arrow by each column’s heading to select the columns that are displayed and to sort their contents.


All Sites - Licenses tab


This button will display the licenses of a selected computer and how long each license is valid for.

To update licenses you need to use the Site Licenses tab with the Manage Site tab selected

The Manage Site tab

When you select a specific site in the All Sites tab, MultiSite Manager will display the Manage Site tab. At the Manage Site level, the next two tabs displayed are Site Alerts and Site Licenses.

The Manage Site tab displays two levels of information:

  • Manage Site (managed computers) - For managing all BackupAssist computers in the selected site.
  • Manage Site (Single computer) - For managing all backup jobs on a selected computer.

This section explains the two Manage Site tab levels, the Site Alerts tab and the Site Licenses tab.

Manage Site - All computers

This tab is used to manage computers within a specific site, and includes the options for adding computers, performing remote installs and initiating remote BackupAssist sessions.


Manage Site – Computers

This section explains the menu options available in the Manage Site tab’s managed computers view.

Access Computer

This button has two selectable options:

  • Access computer will display the backup jobs on the selected computer.
  • Initiate Remote Session will initiate a remote session to the selected computer. This feature allows you to remotely create and modify backup jobs and perform remote restores. See the, Remote Control of BackupAssist section, for more information about this feature and how to use it.


This button has two selectable options:

  • Edit allows you to add or edit a comment. The comment will appear in the site’s Comment field.
  • Remove removes the selected computer from the site.

Site Installations

This button provides access three BackupAssist installation dialogues.

  • Download Latest BackupAssist dialog: used to download a newer version of BackupAssist and store it in the Site Controller’s BackupAssist directory. This copy is used to install and update BackupAssist on the Site Controller and the other computers. If a newer version is required, select it from the dialog’s dropdown list and select Download.
  • Update Existing Computers dialog: used to upgrade the version of BackupAssist on the Site computers. The Install version field displays the last version downloaded.
  • The Remote Computer Credentials section is used to select an account to perform the updates. The account must have Administrator access to the selected computers.

    The Available Computers section displays all computers with a version of BackupAssist older than the current Install Version.

    To perform the updates, tick the computers to be updated and click Update Computers.

  • Install to New Computers dialog: used to install BackupAssist onto remote computers that do not have BackupAssist installed.
  • The Remote Computer Credentials and Remote Computer Details sections are used to enter the details of the computer that is to have BackupAssist remotely installed.

    Select Install BackupAssist to start the remote installation. Repeat the process for each computer as required.

    The Remote Computers Installation status section displays the progress of all remote installations. BackupAssist is installed concurrently on all computers added to the Remote Computers section.

    For Windows 2008R2 and earlier, you will be prompted to execute a script to enable PowerShell remoting, which the remote install process uses.

    A Windows 2008 R2 or earlier machine will need to have .Net Framework 4.0 or later installed to be able to use the remote install feature.

  • Add Other Installations to Site
  • A Site Controller can detect computers running BackupAssist 9.2 or later and add them to MultiSite Manager. However, before a computer can be detected, it must be configured in BackupAssist.

    BackupAssist requirements: the computer’s BackupAssist installation needs to have the following selections made in the BackupAssist Remote tab > Remote Setup dialog: Enable Remote Management and Enable automatic registration with Site controllers within this network.

    Selecting Add Other Installations to Site in MultiSite Manager will open the dialogue used to make provisional computers managed BackupAssist computers.

    To add a computer:

    1. Tick the box next to the computer you want to add to the Site Controller.
    2. Select Add Selected To Site.


The support button opens an email template, so you can send a support request to BackupAssist Technical support. The template allows you to select BackupAssist installations within the site and send their BackupAssist diagnostics, as well as the MultiSite Manager diagnostics, with the support request.


This button will reload and update the list of computers in the site

Manage Site - Single computer

When you open a computer from the Manage Site tab, you can view the backup jobs, reports and system information for that computer using three screens: Manage, Reports and System Info.

This section explains each of these options and their features.


Manage Site – Backup jobs


This default screen is used to manage the backup jobs on the computer, using the following options:

  • Edit Job: Initiates a BackupAssist remote session to the computer so that the backup job can be edited. See the, Remote Control of BackupAssist section for more information.
  • Enable Job & Disable Job: Enables or disables the selected backup job.
  • View Reports: Opens a window with a list of past backup reports for the selected job. Double-clicking a backup report from the list, will open the report.
  • Run Job & Cancel Job: Start or stop the selected backup job.
  • Launch Job Monitor: Displays a summary of the last backup job that was run. This window will automatically open when Run Job is selected and display the job's progress in real-time.
  • Refresh: Updates the backup jobs displayed and their status.


This screen lists the reports of all backup jobs that have been run on the BackupAssist computer. Select View Backup Report or double-click the report to display its contents.

System Info

This screen displays system information such as the selected computer’s operating system and the version of BackupAssist installed.

Site Alerts

The Site Alerts tab is used to manage alerts within a site by providing:

  • A list all current alerts on all computers in the site.
  • A list of computers with expired BackupAssist Trial or BackupCare in the site.
  • Email report configuration for all backup jobs on all BackupAssist computers within the site

Site Alerts tab

Alerts requiring attention for the selected site

This section is used to access alert information within the site.

  • An alert is an error / warning reported by a backup report.
  • The alerts displayed are from a backup job's most recent backup report.

The following actions can be performed:

  • If you click on Full report in the Errors / Warning column, the backup report for that job will open.
  • If you click the Knowledgebase BA error code, the knowledgebase article for that error will open.
  • Select Refresh to recheck the backup reports and update the results displayed.

Site Email report

This button opens the Site Email Report configuration window. To set up a sites notifications, tick the Activate notification emails box and enter details that will only be used for this site.

  • Use the From fields to enter the sender’s name and email address, and to provide a subject line.
  • Use the To field to list the email addresses that the Site emails are to be sent to.
  • User the Every day at field to specify the time that the Site Email report is to be sent.

Before reports can be sent, the administrator must configure the Welcome menu's Email Server Settings.

Machines with expired BackupAssist Trial or BackupCare

This section displays any computer with expired BackupAssist Trial or BackupCare.

Site licenses

The Site Licenses tab displays the status of all BackupAssist licenses in the site. You can use this tab to buy, renew, activate and deactivate any BackupAssist license or Add-on license.

To view the licenses for all sites, select the License tab while the All Sites tab is selected.


Site Licenses tab

The following buttons are used to administer BackupAssist keys and licenses.


This button will take you to the BackupAssist purchasing page, so you can buy BackupAssist licenses and Add-on licenses.


This button will open the BackupAssist BackupCare renewal page, where you can extend the BackupCare for your BackupAssist licenses.

Activate License

Selecting activate will open a dialogue that allows you to enter a license key to activate the selected license.

Deactivate license

Selecting deactivate will open a confirmation prompt to deactivate the selected license.


This button will display a list of all BackupAssist licenses on a selected computer, and how long each license is valid for.


Selecting refresh will recheck the licensing information and refresh the Site Licenses displayed.

Remote Control of BackupAssist

MultiSite Manager can be used to open a remote BackupAssist session on another computer.

The remote session will give you access to:

  • The Backup tab so you can create and modify your backup jobs.
  • The Restore tab so you can run:
    • The BackupAssist Restore Console
    • The BackupAssist SQL Restore tool
    • The BackupAssist Hyper-V Restore Console
    • The BackupAssist Exchange Granular Restore console
  • The Settings and Remote tab so you can modify your BackupAssist settings. 

To start a remote BackupAssist session:

  1. From the All Sites tab, select the site with the computer that you want to open a remote session to.
  2. From the Manage Site tab, select the computer that you want to open a remote session to.
  3. Select, Initiate Remote Session. If Initiate Remote Session is greyed out, review the MultiSite Manager Setup guide's Remote Setup section.
  4. When you select Initiate Remote Session, a RDP configuration file will be downloaded by your web browser. This download can prompt web browser specific messages.

    If this is the first time you have opened a remote session, read the information in the dialog.

  5. Select and Open the RDP connection file
  6. When you select the RDP file, a remote connection will be initiated and you will be asked to confirm that you want to run the program.

    • Select Connect to proceed with the remote session.
    • Select the tick box if you do not want to be prompted with this message again.

  7. Authenticate the remote connection
  8. When you select Connect the remote session's authentication window will open.

    Enter the username and password for the remote computer. These are the credentials you would use to log into the computer locally.

  9. Once you have authenticated, a remote BackupAssist session will be established.
  10. If User Account Control is enabled on the remote machine, a Yes confirmation will be required to allow the program to run before the remote session is established.

Using a remote session

When the connection is established, BackupAssist will open. The BackupAssist session is displayed on the computer running the MultiSite Manager web application, but running on the remote computer and updating the remote computer’s BackupAssist installation.


Remote session view

The heading at the top of the BackupAssist session will display the remote computer's name.

You can use this remote BackupAssist session to access the Backup, Restore, Settings and Remote tabs.

When you have finished using the remote session, select File > Exit.


MultiSite Manager Welcome menu

The MultiSite Manager Welcome menu appears at the top right of the MultiSite Manager web application. This menu has seven options available, and each one is explained below.


Displays an overview of the MultiSite Manager setup process and has a link to the setup guide.

Edit Setup

Allows you to change the MultiSite Manager authentication information and HTTPS / Port settings. These options are documented in detail in the MultiSite Manager Setup guide.

User accounts

MultiSite Manager is set up using an administrator’s account. This account can access the User accounts menu to edit and create user accounts. User accounts can only manage the sites assigned to them by the administrator and will only receive notifications for those sites. When the MultiSite Manager administrator selects the User accounts option, a pop up screen will display the current user accounts.

Create new

Selecting Create new opens the Create a new user account dialog, which is used to create user accounts and assign access to the required sites.

To create an account:

  1. Enter the username and password into the fields provided.
  2. Enter an email address into the field provided.
  3. Tick the sites that the user account is to have access to.
  4. Select Register.

All of the fields must be completed before you can Register the new account.


Selecting an existing user account and then the Edit button will open the Edit account dialog. This dialog is used to change the user account’s password, and to change the sites that the account can manage.


Selecting an existing user account and then the Delete button will delete the selected account.

Edit Account

When you are logged into MultiSite Manager using a normal user account, an Edit Account option will be available instead of User Accounts. Edit Account allows a user to change their own details.

Email server settings

This option is available for the MultiSite Manager administrator to set up the Email server. The server is used for the Global Email Report in the Reports tab, and the Site Email Report on the Site Alerts tab.

From and To

The From and To fields apply to the Global Email Report. Site Specific emails use the From and To defined in the Site Email Report dialog on the Site Alerts tab. 

SMTP Server

  • Enter the mail server’s domain name and port
  • Select the connection type used by the mail server
  • Enter the username and password of the mail account to be used to send the emails.
  • Use the Test settings and connection type button, if you want to send a test email.


The Support option allows you to send a support request to BackupAssist Technical Support. You can also select and send diagnostics for the MultiSite Manager’s computer. To provide diagnostic information for BackupAssist computers in a site, select the Support button from the Manage Site level.

License info

Provides information about the MultiSite Manager’s license subscription.


Displays the currently installed version of MultiSite Manager.


Selecting logout will take you back to the MultiSite Manager login screen.