G’day folks,

We would like to inform you that our Australian technical support office will be closed on Thursday, 26th January 2012 due to the Australia Day Public Holiday.

Technical support services from the Australian office will be unavailable on this day, by both phone and email. For urgent assistance you are welcome to contact our USA office.

We apologize for any inconvenience caused and wish you a happy Australia Day!

Kind regards,
The Team at BackupAssist

We discovered in the early hours of this morning that our Incoming email provider has been having difficulty processing emails.This has created a small backlog of emails and a delay in our response times.

This issue has now been resolved, and any emails we have received will be responded to very shorty.
Our apologies for any inconovenience this may have caused.

Due to some unfortunate networking issues, the UK and US Support teams are experiencing difficulties with their Email servers, and it has created a delay in response times for emails.

We are attempting to resolve this issue as swiftly as possible, and you should receive a response to your emails before Start of Business on Tuesday February 16th.

In the meantime, our support staff are still available via phone for any critical issues that need to be addressed, they can be reached on + 1 (812) 206-4265

On Friday October 23rd the US Support Office experienced difficulties with their ISP. This caused an outage of their phone system until 1pm EDT.

The network connectivity and Phone service has now been restored, and we would like to thank you for your patience as we attempt to respond to everyone in a timely manner.

A long time ago, in April 04, we released v3 of BackupAssist. And we have enjoyed providing you support for v3 since then! When we released v4 last year, we said that we would discontinue support for v3 at the end of 2007. But since we love working with our users so much, we continued to answer questions, provide support and facilitate license key changes.

Now that v4 has been out for over a year, and with version 5 planned, we will be officially ceasing support for BackupAssist v3.x at the end of June 2008.

To help spread the word, please inform your system administrators or clients who are using BackupAssist v3.x of this notice.

We strongly encourage you to upgrade your version of BackupAssist as doing so will future-proof your backup system against new operating systems and environments.

If you’d like more information about the pricing for version 4, please visit: http://www.backupassist.com/purchasing/upgrade.php.

For more information about our EOL Policy and Announcement, visit http://www.backupassist.com/support/EndOfLife.html