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Support

APAC Office Closed for Grand Final

  Our Australian Office will be closed for the Grand Final Day public holiday in the state of Victoria, Australia, on Friday 28th September 2019.  As a result, our APAC Sales team will be unavailable, and Technical Support services will be limited for Australian customers on this day.  However, US Support and Sales will continue to operate as normal. For any urgent inquiries,

Support

CryptoSafeGuard Has Launched!

BackupAssist® today announced the worldwide general availability launch of its CryptoSafeGuard™ ransomware protection feature

Support

BackupAssist Launches BackupAssist as a Service (BAaaS) in North America

MSPs Now Offering Enterprise-class BackupAssist Microsoft Windows Server Backup and Disaster Recovery (DR) with Cloud Storage Options, as a Flexible and Affordable Service to Small and Medium Enterprises (SMEs) Melbourne, Australia and BOSTON (June 27, 2017) – BackupAssist®, a leading provider of automated Windows server backup and recovery software for small and medium enterprises (SMEs),

Support

BackupAssist Announces Strong Revenue Growth as Company Expands Global Reach into 165 Countries

Company Software Deployments to Small and Medium Businesses Surge with MSP Revenues Driving Increase of 34% Quarter over Quarter   BOSTON — April 25, 2017 – BackupAssist, a provider of automated server backup software for small and medium businesses (SMBs), today announced global expansion of its operations with a growing customer base in 165 countries. Further

News

Memorial Day 30th May 2016 – US Office closed

  Our US Office will closed on Monday 30th May due to Memorial Day.  As such, our US Support and Sales services will be unavailable on this day. However, Australian Support and Sales will both continue to operate as normal. For any urgent inquiries, please contact the Australian Support team or email us at support@backupassist.com Here’s some more information on our Australian Support

Support

Exchange Backups using File Protection – Important Information

The release of BackupAssist v9 introduced lots of new features and enhancements, including multiple speed improvements.  For the vast majority of customers, these optimizations increased performance across most backup types. However, recently we have had some limited reports of Exchange databases not being backed up with File Protection jobs. Exchange databases not being backed up Some

News

Australia Office Closed | 25th April 2016 | Anzac Day

Each year on the 25th of April, Australia takes a day off to remember soliders who have died in conflict. This day – which we call ANZAC Day –  is a national holiday and as such, our Australian support and sales team will not be in the office on 25 April. Support in our US

Support

US office closed September 7 2015: Labor Day public holiday

    Dear Valued Customers, Our US office will be closed on Monday the 7th September 2015 for the Labor Day public holiday. Staff from our technical support and sales teams located in our US office will be unavailable on this day, including both phone and email.  Australian support and sales teams will be operating as usual.

Product Releases

BackupAssist v7.4.4 now available

We’ve just launched the latest version of BackupAssist, v7.4.4. This newest version introduces a lot of ‘under the hood’ tweaks, most of which you will notice right away as soon as you run and install the latest version.  With over 40 improvements in total, v7.4.4 delivers even more stability, speed and precision to your Windows

Support

Reduced Australian support over Easter & Anzac Day

Over the Easter weekend and Anzac Day Long weekend, we are reducing our support in Australia.  US support will be operating as usual – that is Monday – Friday 9am to 5pm Eastern Time. Australian support will be closed on;  18th April 2014 for Good Friday 21st April 2014 for Easter Monday 25th April 2014

Product Releases

BackupAssist MultiSite Manager | Public Beta now available

*Edit to this article: The production release of MultiSite Manager is now available! Discover the full features here, or start your free 30 day trial today. We have been busy working on our new product, which is called BackupAssist MultiSite Manager.  It’s in beta right now, and before we launch it to the market we