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Support

US Office closed for Thanksgiving

Our US Office will be closed for Thanksgiving from Thursday 28th and Friday 29th of November 2019. As such, our support and sales teams will be unavailable on these days. For any urgent inquiries during this period, please email us at support@backupassist.com or support@backupassist.com Thanks for your understanding and Happy Thanksgiving!

Support

Support Availability and Happy Holidays

With 2018 coming to a close, we at BackupAssist would like to sincerely thank all our loyal customers. Read on to learn about our Support availability during the holiday period.

Support

Some Outage Communication Tips

There’s more to an outage than just getting things running again. How you keep your customers in the loop is vital to your business’s survival.

Support

APAC Office Closed for Grand Final

  Our Australian Office will be closed for the Grand Final Day public holiday in the state of Victoria, Australia, on Friday 28th September 2019.  As a result, our APAC Sales team will be unavailable, and Technical Support services will be limited for Australian customers on this day.  However, US Support and Sales will continue to operate as normal. For any urgent inquiries,

Support

US Office closed 3rd September for Labor Day

Dear Valued Customers, Our US office will be closed on Monday the 3rd September 2018 for the Labor Day public holiday. Staff from our technical support and sales teams located in our US office will be unavailable on this day, including both phone and email.  Australian support and sales teams will be operating as usual. If you’re

Support

Do You Have Too Many Backups?

We all love backups. But are you going overboard with your data protection? Here’s how to tell if you should probably scale it back a bit.

Support

US Office Closed for Independence Day – 4th July

Our US Support Office will be closed on the 4th July due to the Independence Day public holiday.  However, Australian support and sales will both continue to operate as normal. For any urgent inquiries, please contact the Australian Support Team or email us at support@backupassist.com. Here’s some more information on our Australian Support Center contact info and opening hours. Thanks for

Support

APAC Office Closed 11th June for Queen’s Birthday

Our Australian Office will be closed on Monday 11th June due to the Queen’s Birthday public holiday.  As such, our Australian Support and Sales services will be unavailable on this day. However, US Support and Sales will both continue to operate as normal. For any urgent inquiries, please contact the US Support team or email us at support@backupassist.com Here’s some more information

Support

Memorial Day 28th May 2018 – US Office closed

Our US Office will closed on Monday 28th May due to Memorial Day.  As such, our US Support and Sales services will be unavailable on this day. However, Australian Support and Sales will both continue to operate as normal. For any urgent inquiries, please contact the Australian Support team or email us at support@backupassist.com Here’s some more information on our Australian Support Center contact

News

BackupAssist & GDPR compliance

There are a lot of changes coming to how your personnel data is managed by organisations and companies – and it all kicks off on May 25th. Over the past few weeks you’ve probably received lots of emails about updated company policies from the businesses and websites that you use. This is because of GDPR,