Archive for the ‘Support’ Category

BackupAssist Launches BackupAssist as a Service (BAaaS) in North America

Tuesday, June 27th, 2017

MSPs Now Offering Enterprise-class BackupAssist Microsoft Windows Server Backup and Disaster Recovery (DR) with Cloud Storage Options, as a Flexible and Affordable Service to Small and Medium Enterprises (SMEs)

Melbourne, Australia and BOSTON (June 27, 2017)BackupAssist®, a leading provider of automated Windows server backup and recovery software for small and medium enterprises (SMEs), today announced the launch of its BackupAssist as a Service (BAaaS) and MSP Program into North America.  Already successful in 165 countries across APAC and Europe, the expansion of the programs into North America responds to the increasing demand by SMEs, and the MSPs that serve them, for enterprise-class backup and disaster recovery (DR) with flexible cloud storage options to meet today’s IT and business requirements.  BackupAssist also announced today it has entered into agreements with DeltaCon, Inc., Extreme Technologies, and iSpeed Solutions to offer its BackupAssist as a Service (BAaaS) to their North American end clients.


Regardless of size, business organizations around the world continue to face challenges around meeting service level agreement (SLA) requirements, response time objectives (RTO) and/or response point objectives (RPO).  However, while the challenges remain almost identical regardless of organization size – such as increasingly stringent compliance regulations and legal preparedness mandates – the level of manpower and budget available to address the issues are not.  Regardless, the consequences of not meeting these requirements can be dire.  Consequently, for SMEs the ability to ensure SLAs, RPO and RTO in an affordable fashion has risen to the top of the priority list for not only IT, but the C-suite as well.


According to a recent Gartner research report entitled, “Modify Your Backup/Recovery Plan to Improve Data Management and Reduce Costs” “I&O leaders responsible for storage must rethink their backup procedures to realize cost savings and improve backup infrastructure resource utilization. Cloud services can help your infrastructure modernization initiative, as they alleviate the burden on the data center backup infrastructure.” The report also states, “Storage managers find backup delivered as a service is becoming attractive for a portion of the organization’s data. Bandwidth limitations are addressed through data reduction and network optimization techniques, as service-based features and functionality continue to improve. Organizations are actively considering SaaS and cloud-delivered solutions to protect data in ROBO environments, as well as test-and-development data and endpoints, including desktop, laptop and tablets. Some companies are evaluating these delivery models for regional areas and at least a subset of their primary data centers.”  The report further states, “By 2018, the number of enterprises using the cloud as a backup destination will double, up from 13% at the end of 2016.”


MSPs in North America can now partner with BackupAssist to offer BAaaS, in order to meet these end client requirements.  BackupAssist as a Service (BAaaS) empowers MSPs to maximize profits and eliminate upfront capital by licensing BackupAssist as a monthly utility subscription.  In doing so, the MSP can win new business and grow existing accounts by offering end clients the ability to evolve their backup/recovery investment from a capital expenditure (CAPEX) to an operating expense (OPEX).  MSPs benefit from zero upfront costs, large profit margins, automated billing and payments, a dedicated MSP Channel Manager for pre- and post-sales support, a dedicated technician, training, and marketing material.  MSPs also enjoy seamless management of end client subscriptions, seamless deployment of multiple licensees, invoicing, and real-time client alert messaging via the intuitive dashboard of the BAaaS Portal.


“The response to BackupAssist as a Service (BAaaS) thus far in N.A. has been tremendous, as it has been all over the world,” said Troy Vertigan, Vice President, Channel Sales and Marketing, BackupAssist.  “By aligning with BackupAssist, our strategic partners can answer the call of SMEs that require enterprise-class features and functionality, ease-of-use and affordability from their backup and recovery solution.  Moreover, with the release of BackupAssist version 10, end clients can benefit from enhanced features such as cloud storage independence, encrypted backup containers, a 4x improvement in data deduplication and compression, and advanced application backup and recovery for Hyper-V, Exchange and SQL Server.”


VARs, SIs and other channel professionals in North America, as well as around the globe, also have access to the established BackupAssist Perpetual Reseller Program which enables channel partners to benefit from significant discounts by purchasing BackupAssist Software upfront as a perpetual license, and then resell it to end clients.  The program includes high margins, lead generation, product training, pre- and post-sales technical support, marketing assistance, dedicated account management, local technical support, and more.  All partners are provided access to the BackupAssist Reseller Portal, offering the ability to place new orders, renew existing customers, manage licensing and migrations, view monthly statements and transaction history, and access NFR licenses.  Partners are also provided with BackupAssist’s unique Multisite Manager which allows the user to securely monitor and manage all backup/restore activity from a single screen – enabling the management of deployments, backups, restores, and more with just a few clicks, from any device, anywhere.


BackupAssist Partner Validation


“We have been focused on serving the IT needs of the SMB community since 1995 – a large and growing market that remains underserved in Louisiana, as it does in much of the world,” said Steve Bordelon, Co-Founder, DeltaCon, Inc.  “And, while our clients know that its critical for their data to be protected and always accessible, so that their business can remain up an running – they either don’t have the in-house expertise, or simply don’t want the headache of managing their IT and/or backup/recovery infrastructure.  That’s where BackupAssist comes in.”


“We first came across BackupAssist a couple years ago when I was working with an SMB client that required backup and recovery capabilities, but didn’t have the in-house expertise to manage it.  They just needed to know that it was handled – and, that the tools they would be responsible for managing moving forward would be easy and get the job done,” said Joseph Gagne, Founder, Extreme Technologies.  “I was immediately impressed by BackupAssist’s true ‘out-of-the-box’ experience.  I had tried other solutions including Acronis and NovaStor with other clients previously, but BackupAssist was by far the easiest to use – with a very intuitive and robust GUI, and it was offered at a much better pricing model.”


“The BackupAssist solution has provided our clients – as well as our own in-house IT – with reliable and predictable backup and recovery.  And, it isn’t simply a chopped-up version of an enterprise-class solution, in order to make the price more palatable.  BackupAssist delivers powerful and precise features, functionality and control.  Moreover, our clients appreciate its flexibility.  Clients can define their own dynamic security and backup to network, NAS, RDX, iSCSI, local drives, tape, USB HDD, and of course cloud,” said Greg Miller, Business Steward, iSpeed Solutions.  “And now as a BackupAssist MSP, we can offer our clients the ability to evolve their backup and recovery investment from a capital expenditure (CAPEX) into an operating expense (OPEX) – which is a particularly attractive option for the SMB.”  He continued, “For iSpeed, that means we can deepen existing relationships, win new clients, and increase our bottom-line.”


Tweet this: .@BackupAssist launches BackupAssist as a Service (BAaaS) MSP Program in N. America #Windows #SQL #Exchange #HyperV


About BackupAssist


Founded in 2002, BackupAssist has offices in the United States and Australia. The company specializes in automated server backup and recovery software for small to medium size enterprises (SMEs), providing protection for physical, virtual and cloud environments. The company’s high value, multi-platform software is easy to manage and use, reliably supporting tens of thousands of customers in 165 countries. To learn more about BackupAssist, please visit or call 812-206-1691.
* “Modify Your Backup/Recovery Plan to Improve Data Management and Reduce Costs” Gartner, February 14, 2017, By Dave Russell, ID: G00324422
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.




PR Contacts:
Sabrina Sanchez
The Ventana Group, for BackupAssist
(925) 785-3014


Nicole Gorman
The Ventana Group, for BackupAssist
(508) 397-0131




Australian Office Closed Monday 12th June for Queen’s Birthday

Friday, June 2nd, 2017


Our Australian Office will be closed on Monday 12th June due to the Queen’s Birthday public holiday.  As such, our Australian Support and Sales services will be unavailable on this day. However, US Support and Sales will both continue to operate as normal.

Memorial Day 29th May 2017 – US Office closed

Thursday, May 25th, 2017


Our US Office will closed on Monday 29th May due to Memorial Day.  As such, our US Support and Sales services will be unavailable on this day. However, Australian Support and Sales will both continue to operate as normal.

For any urgent inquiries, please contact the Australian Support team or email us at

Here’s some more information on our Australian Support Center contact info and opening hours.


Best Practice Backups with BackupAssist

Wednesday, May 17th, 2017


Whether you’re a first-time user of BackupAssist or a long time veteran, we’ve written a handy guide for you on how to create a best practice backup strategy. You can use it to create a new strategy, or to see if your existing one has you covered.

This guide lists different data disasters you may face, and what backup jobs and media will suit these best. Make sure your strategy covers you in all scenarios, whether it’s disaster recovery (Fire/Flood), ransomware, sabotage, restoring old versions, or just meeting your compliance regulations.

Read the Best Practice Backups Guide Here.

BackupAssist Announces Strong Revenue Growth as Company Expands Global Reach into 165 Countries

Thursday, April 27th, 2017

Company Software Deployments to Small and Medium Businesses Surge with MSP Revenues Driving Increase of 34% Quarter over Quarter  

BOSTON — April 25, 2017 – BackupAssist, a provider of automated server backup software for small and medium businesses (SMBs), today announced global expansion of its operations with a growing customer base in 165 countries. Further expansion of company sales operations is highlighted by robust growth of 34% quarter over quarter, driven by managed service providers (MSPs) who deliver BackupAssist-powered cloud backup to SMBs.


Reduced Australian Support – ANZAC Day, 25 April 2017

Tuesday, April 18th, 2017


Each year on the 25th of April, Australia takes a day off to remember soldiers who have died in conflict.

This day – which we call ANZAC Day –  is a national holiday and as such, our Australian support and sales team will not be in the office on 25 April. Support in our US office will be operating as per usual.

ANZAC Day is similar to Veteran’s Day in the US or Remembrance Day in the UK. There is a great Wikipedia article if you’d like to know more about the history and traditions of the day.

If you have an urgent inquiry please contact our US support team via

Reduced Australian Support over Easter

Monday, April 3rd, 2017


Our Australian Office will closed on Friday 14th of April and Monday 17th of April due to the Easter Holiday long weekend. As a result, our Australian support and sales team will be unavailable. However, our US Support and Sales teams will both continue to operate as normal.

For any urgent inquiries, please contact the US Support Team or email us at

Here’s some more information on our US Support Centre contact info and opening hours.

Thanks for your understanding.

Australian Office Limited Support Monday 13th March for Labour Day

Tuesday, March 7th, 2017


Our Australian Office will be closed on Monday the 13th of March 2017, due to the Labour Day public holiday in the State of Victoria. As a result, our APAC Sales Team will be unavailable on this day.  However, we will still be offering limited support services from our APAC Support Team. US Support and Sales will continue to operate as normal.

Australian Office Closed Thursday 26th January for Australia Day.

Monday, January 23rd, 2017


Our Australian Office will be closed on Thursday the 26th of January 2017, due to the Australia Day public holiday. As a result, our APAC Sales and Support Teams will be unavailable on this day.  However, US Support and Sales will continue to operate as normal.

Support Availability, Happy Holidays from BackupAssist!

Friday, December 16th, 2016

Santa Claus

It’s that time of year again that people start saying ‘It’s that time of year again’.

And with the Holiday season approaching, we at BackupAssist would like to sincerely thank all our loyal customers. We love going about making software to protect your servers like happy little elves—and we’ll be busily working in 2017 to do the same!

However, even elves need rest, and so some of our support team will be taking a well-deserved break on the following dates to enjoy some festive cheer.