Archive for the ‘Support’ Category

How BackupAssist Can Help You Comply With GDPR

Friday, September 15th, 2017
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Is your business GDPR compliant? If you do offer any goods or services to people living in the European Union (EU), or collect any sort of private data on them, you need to read this article.

Whether you’re located in the EU or not, if you do not comply with this law by the 25 May 2018, you could be fined up to 4% of your company’s yearly turnover, or up to €20 million, whichever is higher.

To learn how BackupAssist can help you comply with the GDPR, keep reading.


What The GDPR Is, And Why You Should Care

Friday, September 15th, 2017

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If you’re a business with even a single customer in the European Union, or a not-for-profit with supporters there, it’s vital you know about the GDPR. It doesn’t matter whether your organization is actually located in France or Florida, so long as you’re interacting with someone located in the EU.

If you violate the GDPR, you could be fined up to 4% of your annual global revenue, or up to €20 million, whichever is higher. These laws fundamentally change how all organizations, from small operations to massive enterprises like Google, do business inside and with the EU.

If you’re an EU citizen, these new laws are designed to put you in the driver’s seat. So it’s important that you know what your new rights are, and what entitlements organizations now have to provide you with.

In this article, we cover exactly what the GDPR is, how it will affect your interactions with EU citizens, and how you can go about complying with these new regulations.


How to respond to a CryptoSafeGuard ransomware alert

Tuesday, September 12th, 2017


You’re sitting at home on Wednesday night watching TV when your phone buzzes and a flashing light appears. It looks like someone’s sent you a message. You reach over and open your text app to see something odd. It’s a text message from BCKUPASSIST – your company’s backup software has sent you a text. You sit back and open the message– then start to feel sick as you read it.


You stare at the phone as the weight of the message sinks in. Has your company been hit by ransomware? Has the ransomware spread? Is the company able to function? Is there really an infection?

This is a moment you really want to have planned for. If you have not, the best way to start is by reading this article and our CryptoSafeGuard user guide.


CryptoSafeGuard Launches | Ransomware Protection for Backups

Wednesday, September 6th, 2017
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BackupAssist Launches CryptoSafeGuard, Ransomware Protection for Small and Medium-Sized Businesses (SMBs)
New Software Protects Backups from Being Encrypted by Ransomware – SMBs Need Never Pay Ransom Again
Melbourne, Australia and BOSTON (August 29, 2017) – BackupAssist®, a leading provider of automated Windows server backup and recovery software for small and medium enterprises (SMEs), today announced the worldwide general availability launch of its CryptoSafeGuard™ ransomware protection.  Robust enough for enterprise deployment but offered at a dramatically more affordable price point, the new software enables small and medium-sized businesses (SMBs) to protect against having their backups encrypted and held for ransom.


US Office closed on Monday 4th September for Labor Day

Tuesday, August 29th, 2017


Dear Valued Customers,

Our US office will be closed on Monday the 4th September 2017 for the Labor Day public holiday.

Staff from our technical support and sales teams located in our US office will be unavailable on this day, including both phone and email.  Australian support and sales teams will be operating as usual.

If you’re in the US and have an urgent request on this date please contact the Australian support team or email us at

Bootable Backups: Making Disaster Recovery a Breeze

Friday, August 18th, 2017


Your hardware or OS fails, and your server won’t even start itself. Everyone’s complaining, and you’re under the pump. If only you could plug in an external drive, click your mouse a few times, and the whole thing was magically fixed.

Well, that’s exactly what our Bootable Backups let you do. So long as you make one ahead of time, even a major outage can be a breeze. Plus, being able to solve outages so easily will make you look seriously cool.

Read this article to learn more about Bootable Backups and how to make one.


US Office Closed for Independence Day – 4th July, 2017

Thursday, June 29th, 2017


Our US Support Office will be closed on Tuesday 4th July due to the Independence Day public holiday.  However, Australian support and sales will both continue to operate as normal.

BackupAssist Launches BackupAssist as a Service (BAaaS) in North America

Tuesday, June 27th, 2017

MSPs Now Offering Enterprise-class BackupAssist Microsoft Windows Server Backup and Disaster Recovery (DR) with Cloud Storage Options, as a Flexible and Affordable Service to Small and Medium Enterprises (SMEs)

Melbourne, Australia and BOSTON (June 27, 2017)BackupAssist®, a leading provider of automated Windows server backup and recovery software for small and medium enterprises (SMEs), today announced the launch of its BackupAssist as a Service (BAaaS) and MSP Program into North America.  Already successful in 165 countries across APAC and Europe, the expansion of the programs into North America responds to the increasing demand by SMEs, and the MSPs that serve them, for enterprise-class backup and disaster recovery (DR) with flexible cloud storage options to meet today’s IT and business requirements.  BackupAssist also announced today it has entered into agreements with DeltaCon, Inc., Extreme Technologies, and iSpeed Solutions to offer its BackupAssist as a Service (BAaaS) to their North American end clients.


Australian Office Closed Monday 12th June for Queen’s Birthday

Friday, June 2nd, 2017


Our Australian Office will be closed on Monday 12th June due to the Queen’s Birthday public holiday.  As such, our Australian Support and Sales services will be unavailable on this day. However, US Support and Sales will both continue to operate as normal.

Memorial Day 29th May 2017 – US Office closed

Thursday, May 25th, 2017


Our US Office will closed on Monday 29th May due to Memorial Day.  As such, our US Support and Sales services will be unavailable on this day. However, Australian Support and Sales will both continue to operate as normal.

For any urgent inquiries, please contact the Australian Support team or email us at

Here’s some more information on our Australian Support Center contact info and opening hours.