Archive for the ‘Support’ Category

US Office Closed for Independence Day – 4th July, 2017

Thursday, June 29th, 2017

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Our US Support Office will be closed on Tuesday 4th July due to the Independence Day public holiday.  However, Australian support and sales will both continue to operate as normal.
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BackupAssist Launches BackupAssist as a Service (BAaaS) in North America

Tuesday, June 27th, 2017

MSPs Now Offering Enterprise-class BackupAssist Microsoft Windows Server Backup and Disaster Recovery (DR) with Cloud Storage Options, as a Flexible and Affordable Service to Small and Medium Enterprises (SMEs)

Melbourne, Australia and BOSTON (June 27, 2017)BackupAssist®, a leading provider of automated Windows server backup and recovery software for small and medium enterprises (SMEs), today announced the launch of its BackupAssist as a Service (BAaaS) and MSP Program into North America.  Already successful in 165 countries across APAC and Europe, the expansion of the programs into North America responds to the increasing demand by SMEs, and the MSPs that serve them, for enterprise-class backup and disaster recovery (DR) with flexible cloud storage options to meet today’s IT and business requirements.  BackupAssist also announced today it has entered into agreements with DeltaCon, Inc., Extreme Technologies, and iSpeed Solutions to offer its BackupAssist as a Service (BAaaS) to their North American end clients.

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Australian Office Closed Monday 12th June for Queen’s Birthday

Friday, June 2nd, 2017

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Our Australian Office will be closed on Monday 12th June due to the Queen’s Birthday public holiday.  As such, our Australian Support and Sales services will be unavailable on this day. However, US Support and Sales will both continue to operate as normal.
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Memorial Day 29th May 2017 – US Office closed

Thursday, May 25th, 2017

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Our US Office will closed on Monday 29th May due to Memorial Day.  As such, our US Support and Sales services will be unavailable on this day. However, Australian Support and Sales will both continue to operate as normal.

For any urgent inquiries, please contact the Australian Support team or email us at support@backupassist.com

Here’s some more information on our Australian Support Center contact info and opening hours.

 

Best Practice Backups with BackupAssist

Wednesday, May 17th, 2017

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Whether you’re a first-time user of BackupAssist or a long time veteran, we’ve written a handy guide for you on how to create a best practice backup strategy. You can use it to create a new strategy, or to see if your existing one has you covered.

This guide lists different data disasters you may face, and what backup jobs and media will suit these best. Make sure your strategy covers you in all scenarios, whether it’s disaster recovery (Fire/Flood), ransomware, sabotage, restoring old versions, or just meeting your compliance regulations.

Read the Best Practice Backups Guide Here.

BackupAssist Announces Strong Revenue Growth as Company Expands Global Reach into 165 Countries

Thursday, April 27th, 2017

Company Software Deployments to Small and Medium Businesses Surge with MSP Revenues Driving Increase of 34% Quarter over Quarter  

BOSTON — April 25, 2017 – BackupAssist, a provider of automated server backup software for small and medium businesses (SMBs), today announced global expansion of its operations with a growing customer base in 165 countries. Further expansion of company sales operations is highlighted by robust growth of 34% quarter over quarter, driven by managed service providers (MSPs) who deliver BackupAssist-powered cloud backup to SMBs.

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Reduced Australian Support – ANZAC Day, 25 April 2017

Tuesday, April 18th, 2017

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Each year on the 25th of April, Australia takes a day off to remember soldiers who have died in conflict.

This day – which we call ANZAC Day –  is a national holiday and as such, our Australian support and sales team will not be in the office on 25 April. Support in our US office will be operating as per usual.

ANZAC Day is similar to Veteran’s Day in the US or Remembrance Day in the UK. There is a great Wikipedia article if you’d like to know more about the history and traditions of the day.

If you have an urgent inquiry please contact our US support team via support@backupassist.com

Reduced Australian Support over Easter

Monday, April 3rd, 2017

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Our Australian Office will closed on Friday 14th of April and Monday 17th of April due to the Easter Holiday long weekend. As a result, our Australian support and sales team will be unavailable. However, our US Support and Sales teams will both continue to operate as normal.

For any urgent inquiries, please contact the US Support Team or email us at support@backupassist.com

Here’s some more information on our US Support Centre contact info and opening hours.

Thanks for your understanding.

Australian Office Limited Support Monday 13th March for Labour Day

Tuesday, March 7th, 2017

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Our Australian Office will be closed on Monday the 13th of March 2017, due to the Labour Day public holiday in the State of Victoria. As a result, our APAC Sales Team will be unavailable on this day.  However, we will still be offering limited support services from our APAC Support Team. US Support and Sales will continue to operate as normal.
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Australian Office Closed Thursday 26th January for Australia Day.

Monday, January 23rd, 2017

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Our Australian Office will be closed on Thursday the 26th of January 2017, due to the Australia Day public holiday. As a result, our APAC Sales and Support Teams will be unavailable on this day.  However, US Support and Sales will continue to operate as normal.
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