Archive for the ‘Support’ Category

BackupAssist Announces Strong Revenue Growth as Company Expands Global Reach into 165 Countries

Thursday, April 27th, 2017

Company Software Deployments to Small and Medium Businesses Surge with MSP Revenues Driving Increase of 34% Quarter over Quarter  

BOSTON — April 25, 2017 – BackupAssist, a provider of automated server backup software for small and medium businesses (SMBs), today announced global expansion of its operations with a growing customer base in 165 countries. Further expansion of company sales operations is highlighted by robust growth of 34% quarter over quarter, driven by managed service providers (MSPs) who deliver BackupAssist-powered cloud backup to SMBs.

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Reduced Australian Support – ANZAC Day, 25 April 2017

Tuesday, April 18th, 2017

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Each year on the 25th of April, Australia takes a day off to remember soldiers who have died in conflict.

This day – which we call ANZAC Day –  is a national holiday and as such, our Australian support and sales team will not be in the office on 25 April. Support in our US office will be operating as per usual.

ANZAC Day is similar to Veteran’s Day in the US or Remembrance Day in the UK. There is a great Wikipedia article if you’d like to know more about the history and traditions of the day.

If you have an urgent inquiry please contact our US support team via support@backupassist.com

Reduced Australian Support over Easter

Monday, April 3rd, 2017

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Our Australian Office will closed on Friday 14th of April and Monday 17th of April due to the Easter Holiday long weekend. As a result, our Australian support and sales team will be unavailable. However, our US Support and Sales teams will both continue to operate as normal.

For any urgent inquiries, please contact the US Support Team or email us at support@backupassist.com

Here’s some more information on our US Support Centre contact info and opening hours.

Thanks for your understanding.

Australian Office Limited Support Monday 13th March for Labour Day

Tuesday, March 7th, 2017

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Our Australian Office will be closed on Monday the 13th of March 2017, due to the Labour Day public holiday in the State of Victoria. As a result, our APAC Sales Team will be unavailable on this day.  However, we will still be offering limited support services from our APAC Support Team. US Support and Sales will continue to operate as normal.
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Australian Office Closed Thursday 26th January for Australia Day.

Monday, January 23rd, 2017

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Our Australian Office will be closed on Thursday the 26th of January 2017, due to the Australia Day public holiday. As a result, our APAC Sales and Support Teams will be unavailable on this day.  However, US Support and Sales will continue to operate as normal.
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Support Availability, Happy Holidays from BackupAssist!

Friday, December 16th, 2016

Santa Claus

It’s that time of year again that people start saying ‘It’s that time of year again’.

And with the Holiday season approaching, we at BackupAssist would like to sincerely thank all our loyal customers. We love going about making software to protect your servers like happy little elves—and we’ll be busily working in 2017 to do the same!

However, even elves need rest, and so some of our support team will be taking a well-deserved break on the following dates to enjoy some festive cheer.

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Backing up to iSCSI with BackupAssist: The Basics

Friday, December 2nd, 2016

iSCSI lessons in backup

BackupAssist offers several advantages over traditional backup when it comes to iSCSI storage devices. Here is all you need to know if you plan to use BackupAssist to back up your data to an iSCSI target.

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Australian Office Closed Friday 30th September 2016 for Grand Final Day

Monday, September 19th, 2016

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Our Australian Office will be closed for the Grand Final Day public holiday in the state of Victoria, Australia, on Friday 30th September 2016.  As a result, our APAC Sales team will be unavailable, and Technical Support services will be limited for Australian customers on this day.  However, US Support and Sales will continue to operate as normal.

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US Office closed on 5th September for Labor Day

Tuesday, August 30th, 2016

Labor-Day

Dear Valued Customers,

Our US office will be closed on Monday the 5th September 2016 for the Labor Day public holiday.

Staff from our technical support and sales teams located in our US office will be unavailable on this day, including both phone and email.  Australian support and sales teams will be operating as usual.

If you’re in the US and have an urgent request on this date please contact the Australian support team or email us at support@backupassist.com

 

US Office Closed for Independence Day – 4th July, 2016

Tuesday, June 28th, 2016

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Our US Support Office will be closed on Monday 4th July due to the Independence Day public holiday.  However, Australian support and sales will both continue to operate as normal.
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