Posts Tagged ‘holiday’

US Office closed on Monday 4th September for Labor Day

Tuesday, August 29th, 2017

laborday

Dear Valued Customers,

Our US office will be closed on Monday the 4th September 2017 for the Labor Day public holiday.

Staff from our technical support and sales teams located in our US office will be unavailable on this day, including both phone and email.  Australian support and sales teams will be operating as usual.

If you’re in the US and have an urgent request on this date please contact the Australian support team or email us at support@backupassist.com

US Office Closed for Independence Day – 4th July, 2017

Thursday, June 29th, 2017

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Our US Support Office will be closed on Tuesday 4th July due to the Independence Day public holiday.  However, Australian support and sales will both continue to operate as normal.
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US Office closed for Thanksgiving: Thursday 24th and Friday 25th November 2016

Tuesday, November 15th, 2016

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Our US Office will be closed for Thanksgiving on Thursday 24th and Friday 25th of November 2016.  As such, our US Support and Sales teams will be unavailable on these days.  However, Australian Support and Sales will both continue to operate as normal.

For any urgent inquiries, please contact the Australian Support team or email us at support@backupassist.com

Here’s some more information on our Australian Support Center contact info and opening hours.

Thanks for your understanding and Happy Thanksgiving!

 

Australian Office Closed 1st November for Melbourne Cup Day

Monday, October 24th, 2016

melbourne_cup

Our Australian Office will be closed for the Melbourne Cup Day public holiday in the state of Victoria, Australia, on Tuesday the 1st of November 2016.  As a result, our APAC Sales team will be unavailable, and Technical Support services will be limited for Australian customers on this day.

US Support and Sales will continue to operate as normal. For any urgent inquiries, please contact the US Support Team or email us at support@backupassist.com

Australian Office Closed Friday 30th September 2016 for Grand Final Day

Monday, September 19th, 2016

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Our Australian Office will be closed for the Grand Final Day public holiday in the state of Victoria, Australia, on Friday 30th September 2016.  As a result, our APAC Sales team will be unavailable, and Technical Support services will be limited for Australian customers on this day.  However, US Support and Sales will continue to operate as normal.

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US Office closed on 5th September for Labor Day

Tuesday, August 30th, 2016

Labor-Day

Dear Valued Customers,

Our US office will be closed on Monday the 5th September 2016 for the Labor Day public holiday.

Staff from our technical support and sales teams located in our US office will be unavailable on this day, including both phone and email.  Australian support and sales teams will be operating as usual.

If you’re in the US and have an urgent request on this date please contact the Australian support team or email us at support@backupassist.com

 

No US support: Monday 2 September

Thursday, August 29th, 2013

US support will be offline on Monday the 2nd of September due to the Labour Day public holiday. Australian support will be operating as usual.

If you’re in the US and have an urgent request on this date please contact the Australian support team or email us at support@backupassist.com

No US support: Independence Day Holiday

Thursday, June 27th, 2013

US support will be offline on Thursday the 4th of July for the Independence Day holiday. Australian support will be operating as usual.

If you’re in the US and have an urgent request on this date please contact the Australian support team or email us at support@backupassist.com

 

No Australian Support: ANZAC Day 25 April 2013

Monday, April 22nd, 2013

Each year on the 25th of April, Australia takes a day off to remember solider who have died in conflict. This day – which we call ANZAC Day –  is a national holiday and as such, our Australian support team will not be in the office on 25 April. US support will be operating as per usual.

If you have an urgent inquiry please contact the US support team or email us at support@backupassist.com

ANZAC Day is similar to Veteran’s Day in the US or Remembrance Day in the UK. There is a great Wikipedia article if you’d like to know more about the history and traditions of the day.

Thanks

 

Stu – BackupAssist Support Team

Easter Support Hours

Wednesday, March 27th, 2013

Reduced Support over Easter

Over the Easter weekend we are cutting back our support in Australia. US support will be operating as usual – that is Monday to Friday 9am to 5pm Eastern Time.

Australian support will be closed on Friday 29th March and Monday 1 April. If’ you’re in Australia and need support on these days, you can contact our US team via email (support@backupassist.com) or via phone (+1 812 206 4265 when dialling internationally).