When it comes to cyber-resilience, you can't save the world alone.

BackupCare - because we can all use that extra help when it matters.

Buying a backup system is only the start of your cyber-resilience journey. When you need a partner for the long term, who'll have your back? Who can you turn to?

Introducing BackupCare - the after-sales assurance program from BackupAssist. It's the best way to keep on top of the constantly changing cyber landscape. Your users turn to you for help, and now you can turn to us.


If you don’t have an active BackupCare subscription, you are entitled to these benefits:

  • Run the same version of BackupAssist Classic and add-ons into perpetuity with your perpetual license.
  • Use our HelpPortal to search for information relating to all things backup and BackupAssist.
  • You won't have access to our expert technical support team.
  • The CryptoSafeGuard protection is not available without BackupCare.
  • You won't have access to major software upgrades for your base license or add-ons.


If you have an active BackupCare subscription, you get these additional benefits:

  • Email and phone support from our expert technical support team based in the US.
  • Access to our CryptoSafeGuard protection, that works 24/7 to preserve the integrity of your backups against ransomware.
  • Free software upgrades for the lifetime of your subscription.
  • Free updates and access to the latest version of the BackupAssist Recovery Bible.
  • BackupCare provides you the best cyber-resilience we can offer.

I want to renew my BackupCare now.

Frequently Asked Questions

If you purchased a perpetual licence of BackupAssist, then of course your backups will still run.

You can continue to use that version of BackupAssist forever. However, there will come a date when we will no longer be able to support that version of the software.

This is quite similar to how Windows works – for example, you can continue using Windows XP forever, but Microsoft only supported it for a finite time. 

The advantage of BackupCare is that you are always entitled to upgrade to the latest version, which then also means you can obtain technical support, as well as getting the latest security enhancements and feature enhancements.