Dear Valued Customers, We would like to inform you that our Australian technical support office will be closed over the Easter holiday period on the following dates: Easter Friday: 22nd April 2011 Easter Monday: 25th April 2011 Anzac Day: 26th April 2011 Technical support services from the Australian office will be unavailable on these days,
Dear Valued Customers, We would like to inform you that our technical support offices will be closed on the following dates over the Christmas holiday period: USA Office 24th December 2010 30th December 2010 31st December 2010 Australian Office 27th December 2010 28th December 2010 3rd January 2010 Technical support services will be unavailable on
The U.S. office experienced a slight phone outage this morning for approximately 20 minutes. We are sorry for any issues this has caused our customers, but the phones are now back up at this time. Thank you for your understanding.
Hi All, Just a quick note to let everyone know that our Australian office is currently experiencing some technical difficulties with our telecommunications provider. This means that the regular support number of +61 3 9899 4681 isn’t functioning correctly. If you require assistance from our Australian team you can reach us on either of the
Hi Everybody, This is a quick post to let everyone know that our Australian office will be unavailable from Friday 12th – Monday 15th March, 2010. This means that there will be no phone support and minimal e-mail support available during these times from our Australian office. The reason for this is due to relocation
On Friday October 23rd the US Support Office experienced difficulties with their ISP. This caused an outage of their phone system until 1pm EDT. The network connectivity and Phone service has now been restored, and we would like to thank you for your patience as we attempt to respond to everyone in a timely manner.
Hi all, Yesterday, we had wild weather near our Louisville USA office, with severe flash floods affecting both Kentucky and Indiana. At various times during the day our power, phones and network were down for some time. If you experienced any difficulties in receiving technical support yesterday or are yet to receive a response to
Hi all, Yesterday, we had wild weather in our Louisville USA office, and at various times during the day, our power, phones and network were down for some time. We were able to handle all support cases via email by the close of business (plus our Australian office can handle any overflow) but we may
Hi all, Over the years we’ve seen issues where AV programs flag certain emails as containing a virus, and prevent access to those emails. Recently we’ve seen this happen more, so it deserves a public explanation. We’ve found that when AV programs detects viruses, they flag the actual email itself, preventing any application from accessing
Hello, I’m Michael, one of the BackupAssist Support team Recently a customer wanted to have a remotely shared Rev drive cartridge to eject after the backup was complete. Since this was a remote share, the standard eject check box is not an option. The solution was to use the freeeject program available at www.freeeject.com. FreeEject