BA6112: An input / output error occurred while accessing the disk¶
| Error code | Product | Applies to |
|---|---|---|
| BA6112 | BackupAssist | For BackupAssist 10 or later. |
Description¶
BackupAssist Classic has encountered a problem using the backup destination. This could be due to the destination hardware or the connection to it.
Resolution¶
Below is a list of hardware troubleshooting steps. To investigate this problem, follow steps in this list that apply to the type of hardware device you are using.
- Check the hardware is correctly attached with the correct cables.
- Check that the hardware is powered on. If there are indicator lights, check them against the device documentation.
- Check that the latest hardware drivers are installed.
- Consult the hardware vendors troubleshooting resources.
- Turn off the computer and device, then turn on the device and then turn on the computer.
- Check that your computer's device manager displays the device as functioning.
- Check that you can browse to the backup destination and that the correct destination is defined in the job.
Any problems with the hardware or connections to the hardware will need to be resolved before the backup job can run. Your hardware vendor will have support information on their website to assist you.
| Last updated | Created | Further assistance |
|---|---|---|
| 18th Oct 2023 | 18th Oct 2023 | BackupAssist Support page |