BA6113: An input / output error occurred while accessing the file¶
| Error code | Product | Applies to |
|---|---|---|
| BA6113 | BackupAssist | For BackupAssist 10 or later. |
Description¶
BackupAssist will give you this warning if it attempts to back up or restore a file (such as a VHDX backup file) that has been deleted or cannot be read.
These errors include:
- I/O file related errors.
- Unable to read the file or file doesn't exist.
- Copy file operation failed.
Resolution¶
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 18th Oct 2023 | 18th Oct 2023 | BackupAssist Support page |