BA6115: An input / output error occurred while accessing the volume¶
| Error code | Product | Applies to |
|---|---|---|
| BA6115 | BackupAssist | For BackupAssist 10 or later. |
Description¶
An input / output error occurred while accessing the volume.
The possible causes include:
- I/O volume related errors.
- Unable to open the volume.
- Unable to change the pointer on the volume.
- Unable to read/write from/to the volume.
- Unable to find the volume on the disk by offset.
Resolution¶
Below is a set of troubleshooting steps designed to resolve backup source problems.
Use the following list to resolve your access problem:
- Check that you can browse to the source folder location in Windows Explorer.
- Check all physical connections.
Check any cables and ports to make sure there's no problem with the physical connection. Problems will physical connections can present as I/O errors and can be ruled out by trying different cables and ports. - Run consistency checks.
You should run consistency checks and defragmentation on all backup media. Please review the following document from Microsoft on the use of chkdsk: https://technet.microsoft.com/en-us/magazine/ee872425.aspx - Defragment the source drive.
It's also recommended to perform a defragmentation of your source drives as well. More information on this process is located at http://windows.microsoft.com/en-au/windows/improve-performance-defragmenting-hard-disk#1TC=windows-7
| Last updated | Created | Further assistance |
|---|---|---|
| 18th Oct 2023 | 18th Oct 2023 | BackupAssist Support page |