BA6123: BackupAssist Classic Engine Access denied¶
| Error code | Product | Applies to |
|---|---|---|
| BA6123 | BackupAssist | For BackupAssist Classic v12 and later. |
Description¶
The backup job was unable to access the backup destination
Resolution¶
Check that the destination is accessible.
For a private cloud¶
- Check that the server running the backup can access the internet.
- If you are using HTTPS, check that the certificate is still valid.
For a public cloud¶
- Check that the server running the backup can access the internet.
- Check that your cloud account is still active and that you can browse to the job’s destination.
- Check that the destination details specified in the job are still valid and have not changed.
For a local destination¶
- Check that you can access the local destination by browsing to it.
- Check any cables and ports to make sure there's no problem with the physical connection.
For a local NAS destination¶
- To access a NAS destination, a backup job may need to have authentication credentials. If this is the case, review the backup job to make sure the correct credentials have been provided.
- Check that the NAS drivers and firmware are up to date. The drivers and firmware will be available from your NAS vendor.
Perform a test using an alternate destination¶
This will help isolate the issue, which may be related to the backup configuration or the selected destination.
| Last updated | Created | Further assistance |
|---|---|---|
| 18th Oct 2023 | 18th Oct 2023 | BackupAssist Support page |