BA7017: Could not back up the data required for a bare-metal recovery¶
| Error code | Product | Applies to |
|---|---|---|
| BA7017 | BackupAssist | For BackupAssist Classic v12 and later. |
Description¶
The Cloud Backup job could not back up the data required for a bare-metal recovery. This means that a bare-metal recovery will not be possible using this backup. The backup can still be used to recover individual files.
Resolution¶
This is a rare problem that should be resolved by rerunning the backup.
If the problem does persist, contact BackupAssist technical support.
To contact BackupAssist Technical Support and provide diagnostic information:
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 22nd October 2022 | 22nd October 2022 | BackupAssist Support page |