BA741: Cannot find the most recent file catalogue for the referenced backup¶
| Error code | Product | Applies to |
|---|---|---|
| BA741 | BackupAssist | For BackupAssist Classic v12 and later. |
Description¶
The catalogue file is missing or it can't be accessed. Also, this issue in some cases occurs when the catalogue data is invalid or cannot be successfully decrypted.
Resolution¶
This error is difficult to solve without assistance from our support team.
To contact BackupAssist Technical Support and provide diagnostic information:
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 22nd October 2022 | 22nd October 2022 | BackupAssist Support page |