BA100: Unhandled exception in the NTBackup Engine¶
End of life
BackupAssist v8 and later don't use NTBackup. This article applies to BackupAssist v7 and earlier, which reached end of life on 30 September 2016 and no longer receive technical support. See Software end of life.
| Error code | Product | Applies to |
|---|---|---|
| BA100 | BackupAssist | BackupAssist V4 |
Description¶
This error message indicates a general backup error.
The known causes of this issue is if Backup Exec (or other backup software that installs its own tape drivers) has uninstalled the Windows Tape Drivers, and prevented all other backup programs from functioning properly.
Resolution¶
If this error was caused by installing Backup Exec (or other similar backup software), please uninstall Backup Exec. You will then need to reinstall the original Windows tape drivers - that most likely came with your tape drive.
Note
A reboot after uninstalling Backup Exec may be required to restore the ability to use the Windows tape drivers.
Note
From Version 4.1, BackupAssist will detect this error specifically and show a BA391 error in the backup report.
| Last updated | Created | Further assistance |
|---|---|---|
| 06th May 2008 | 16th Mar 2007 | BackupAssist Support page |