BA1103: No media is in the drive

End of life

BackupAssist v8 and later don't use NTBackup. This article applies to BackupAssist v7 and earlier, which reached end of life on 30 September 2016 and no longer receive technical support. See Software end of life.

Error code	Product	Applies to
BA1103	BackupAssist	BackupAssist v4 onward.

Description

This error occurs when backup media can't be found in the destination drive.

Resolution

Check that the cartridge for that particular backup device is inserted correctly.
If it is inserted correctly then try running a backup through NTBackup (Start > Run > NTBackup).
If NTBackup works then

Send our technical support team some diagnostic information so we can help you further.

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

If you are using BackupAssist v9.5.1 or later

1. Open BackupAssist.
2. Select Help from the menu at the top of the BackupAssist console.
3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
4. Enter the details in the fields provided.
5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

If you are using BackupAssist v9.5.0 or earlier

1. Open BackupAssist.
2. Select Help from the menu at the top of the BackupAssist console.
3. Select Feedback and Support … from the drop-down menu.
4. Select Contact support. This will open the BackupAssist - Support dialog.
5. Enter the details in the fields provided.
6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated	Created	Further assistance
19th Mar 2015	16th Mar 2007	BackupAssist Support page

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