BA1516: Cannot write to backup file. The disk full or there may be an I/O error¶
| Error code | Product | Applies to |
|---|---|---|
| BA1516 | BackupAssist | BackupAssist |
Description¶
Cannot write to backup file. The disk is probably full, but could also mean any type of I/O error, like lost network connection, bad SCSI driver, etc.
This error will require the assistance of BackupAssist technical support to identify the specific cause of the error and the correct way to proceed.
Resolution¶
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 29th Nov 2015 | 03rd Jul 2007 | BackupAssist Support page |