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BA1752: Unable to get list of mailboxes from Exchange Server

End of life

Mailbox Protection reached end of life on 28 February 2017 and is not part of BackupAssist v10 and later. This article applies to BackupAssist v9 and earlier, which no longer receive technical support. See Software end of life.

Error code Product Applies to
BA1752 BackupAssist BackupAssist v4.0 and later

Description

When an Exchange Server mailbox export runs, BackupAssist will query the Exchange Server's Directory Server (usually the Domain Controller) to obtain a list of mailboxes.

This step failed. Common causes of this are:

  • The backup user has insufficient privileges to query the directory server
  • The Domain Controller and/or Exchange Server are down, or stores dismounted
  • There is a network problem

Resolution

Resolution 1

Set full mailbox rights to the user you're running the Backup User Identity as. Find the way to do this for your version of Exchange below:

For Exchange 2007
The following command in powershell has worked in setting the mailbox permissions in the past for some customers on Exchange 2007:

Get-MailboxDatabase -identity "SERVERNAME\First Storage Group\Mailbox Database" | Add-ADPermission -user backupuseridenity -AccessRights GenericAll

For Exchange 2003

  1. 1Administrative Tools > Active Directory Users and Computers.
  2. Right click the user which is being used as the Backup User Identity within BackupAssist and select Properties.
  3. Select the 'Exchange Advanced' tab > Mailbox Rights.
  4. Tick the Full Mailbox Rights for the user that needs it to run the backup

Resolution 2

Your Exchange Server and Domain Controller are running properly and haven't been having network connection type issues.

Resolution 3

Re-add the Exchange server within your backup job. The steps to do this are as follows:

  1. Open BackupAssist
  2. Click on 'Jobs' at the top of the BackupAssist console and double click on the job receiving this error.
  3. Click on 'Exchange Servers' down the left hand side.
  4. Click the trash can icon on the right hand side of the Exchange server:

To re-add the Exchange Server, click on the 'Add Exchange Server' button and follow the wizard.

Last updated Created Further assistance
02nd Aug 2010 16th Mar 2007 BackupAssist Support page
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