BA1755: CDOEXM must be installed for the mailbox export to work.¶
End of life
Mailbox Protection reached end of life on 28 February 2017 and is not part of BackupAssist v10 and later. This article applies to BackupAssist v9 and earlier, which no longer receive technical support. See Software end of life.
| Error code | Product | Applies to |
|---|---|---|
| BA1755 | BackupAssist | BackupAssist Version 4 |
Description¶
The error enclosed within the backup report indicates that you do not have the Exchange management tools installed on your machine.
The BackupAssist Exchange Granular add-on requires the presence of two Microsoft applications in order to extract mail from your Exchange mail server: the Exchange System Management Tools and the Microsoft Mailbox Merge Wizard, ExMerge.
If you attempt to enable the export of individual mailboxes before installing these prerequisites, you will receive an error similar to the one you are currently experiencing.
| Last updated | Created | Further assistance |
|---|---|---|
| 20th Mar 2017 | 16th Mar 2007 | BackupAssist Support page |