BA1760: Exmerge Log: Error creating EntryID for (GetMailboxInfoFromAB)¶
End of life
Mailbox Protection reached end of life on 28 February 2017 and is not part of BackupAssist v10 and later. This article applies to BackupAssist v9 and earlier, which no longer receive technical support. See Software end of life.
| Error code | Product | Applies to |
|---|---|---|
| BA1760 | BackupAssist | BackupAssist v3 to v9 |
Description¶
This error is permissions related, and may be due to the fact that Active Directory can take about 15 minutes to propagate changes from one Domain Controller to another.
If your Exchange Server and main domain controller are different machines, it is possible that the permissions required to do the Mailbox backup will take some time to propagate to your Exchange Server.
Resolution¶
Check permissions
Make sure that the permissions to perform the backup are correctly assigned to your backup user. Instructions can be found here: http://support.microsoft.com/kb/823018/en-us
Wait for propagation
The Microsoft literature advises that propagation of permissions can take up to 15 minutes.
| Last updated | Created | Further assistance |
|---|---|---|
| 20th Mar 2017 | 11th Sep 2007 | BackupAssist Support page |