BA1896: Unknown error caused a crash. Backup job retried one time but it has crashed again.¶
End of life
Mailbox Protection reached end of life on 28 February 2017 and is not part of BackupAssist v10 and later. This article applies to BackupAssist v9 and earlier, which no longer receive technical support. See Software end of life.
| Error code | Product | Applies to |
|---|---|---|
| BA1896 | BackupAssist | BackupAssist v5.4.6 and later |
Description¶
This error can be caused if the Exchange mailbox backup crashed for an unknown reason. The backup was run again automatically, however crashed again.
It's been reported that this error can also occur when Exchange maintenance tasks are running at the same time as the mailbox backup.
Note
This problem is intermittent and it may be worth retrying.
Resolution¶
Please try and run the backup again to see if the error continues.
Check for any Exchange maintenance tasks or re-schedule when the backup job is to run to avoid any conflicts.
To change the scheduled backup time, follow the steps below:
- Open BackupAssist
- Click on the Jobs tab's Manage Menu and select the mailbox backup job you need to change from the list provided.
- Click on Scheduling down the left hand side and alter Time to perform Backup
| Last updated | Created | Further assistance |
|---|---|---|
| 17th Oct 2014 | 19th May 2010 | BackupAssist Support page |